Reservation Specialist

1 week ago

St Catharines, Ontario, Canada Great Blue Resorts ST. Catharines Full time
Must be legally entitled to work in Canada.

Great Blue Resorts is not in the position to support a work permit process for any applicant outside if Canada.


The Role


Our Resort Reservations Specialists are the first ambassadors of the business who make initial contact with anyone contacting our Central support office to speak with our Finance, HR or Sales team, book a vacation or book a sales tour visit and building that first impression of our business.


What's in it for you?

  • Competitive compensation
  • Opportunity to work in a fun, collaborative environment
  • Flexible schedule
  • Diverse and inclusive workplace
  • Be a part of our tight family
  • Strong company culture committed to provides a positive environment
  • Continuous learning and development opportunities
  • Flexible work life balance
  • Access to professional development and technical training programs
  • Weekly socials + birthday celebrations
  • Monthly recognition and rewards program
  • Comprehensive training help you master your role.
  • Ongoing coaching, learning, and development opportunities.
  • Internal career growth opportunities.

What skills are Required?

  • A professional, friendly and positive phone manner
  • Sales oriented
  • Detailed and organized
  • Ability to work in a fastpaced environment
  • Ability to meet tight timelines
  • Professional communicator
  • Problem solver
  • Previous reservations or customer service experience is an asset

What does your job look like?


Answering our incoming calls with enthusiasm and excitement, and speaking with potential vacation guests, seasonal cottage owners, vendors and resort team members in a friendly, knowledgeable and efficient manner is your primary role.


While on your calls, you will be:

  • Processing vacation deposits
  • Promoting the fun items our guests can look forward to on their vacation This includes, but is not limited to, pontoon boat cruises, local events and upgrade opportunities
  • Managing rental guest and cottage owner paperwork
  • Ensuring our guests receive exceptional customer service
If you enjoy providing outstanding guest experiences, talking on the phone and working with a reservations system, this may be just the right job for you

Great Blue ResortsFamily Traditions Start Here

Job Types:
Part-time, Permanent

Salary:
$16.55-$18.00 per hour

Expected hours: 35 per week

Schedule:

  • 8 hour shift

Experience:

  • Hotel &
Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location:
In person

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