Digital Experience Lead

2 weeks ago

Montreal, Quebec, Canada National Bank of Canada Full time

Primary Locations:

Montreal, Quebec**:

Attendance:

Hybrid**:

Employee Status:

Regular**:

Schedule:

Full-time**:

  • Are you committed to developing outstanding digital client journeys?
  • Can you create a vision and strategies to advance our digital transaction products?
  • Do you want to actively contribute to the successful transformation of Personal Banking Digital Transaction Services?
We have the job for you.

This position reports to the Senior Manager, Digital Transaction Services, Personal Banking.

The sector's mission is to identify, define, and develop digital solutions that serve the entire organization, with the goal of achieving and accelerating our digital transformation.


In this position, you will represent the Digital Strategy, Personal Banking sector, make strategic decisions, and act as a Digital Experience Leader in order to maximize the value of digital products for the sector.

Your main challenges

  • Build the vision and strategy to advance our digital products
  • Build a roadmap and work closely with UI/UX and analytics teams to develop client journeys and design new digital features
  • Define and manage priorities for new features, improvements, and the repair of bugs in accordance with business value and priorities for the Personal Banking sector
  • Act as an ambassador for the greatest delivery velocity for the entire value creation chain, while emphasizing digital product stability
  • Take a longterm perspective of digital product evolution
  • Innovate and keep abreast of market trends related to product evolution to propel the Bank's transformation
  • Communicate and act as an ambassador for the vision of your product, both internally and with stakeholders
  • Manage the endtoend digital product lifecycle
  • Be the organization's experton your digital product
  • Define and monitor digital experience KPIs
  • Monitor the use of features and recommend improvements
  • Ensure the ongoing transformation of digital products to enhance the client experience, increase the accessibility of our services, and develop our banking solutions in order to meet our clients' current and future needs
  • Actively participate in planning and running digital studio PI Planning (Product Iteration)
  • Be a representative and custodian of the client experience
  • Play a role to influence and communicate with all stakeholders
  • Work closely with all stakeholders to ensure the strategic alignment of banking products' evolution and their rollout in digital channels
  • Provide visibility for all stakeholders (Products team, Digital Studio, Digital Vice-President, Operations, Fraud, Security, etc.) on roadmaps affecting the digital ecosystem

Requirements:

  • Bachelor's degree in a related field and 6 years of relevant experience OR master's degree in a related field and 4 years of relevant experience
  • Experience in digital strategy and/or online solutions delivery, business analysis, process reviews
  • Knowledge of Agile tools and processes (Jira, Disciplined Agile, SAFe, Scrum or other), an asset
  • Knowledge of Personal Banking and the banking industry (an asset)
  • French (written/spoken) important.

Skills:

  • Influential leadership skills and excellent team spirit
  • Ability to effectively manage uncertainty
  • Ability to effectively and quickly prioritize activities that maximize business value for clients and the organization
  • Ability to summarize information and explain complex IT architecture concepts in simple terms to executives
  • Excellent ability to analyze and solve complex problems
  • Ability to implement a strong collaborative climate and forge ties with all stakeholders
Your career and development opportunities

Opportunities to progress on the team or at the Bank by advancing to more senior positions with additional responsibilities

Hybrid work


We want to contribute to your quality of life by offering you as much flexibility as possible in your work.

For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Your benefits

Upon hiring, you'll be eligible for a wide range of benefits.

In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee share ownership plan
  • Employee and family assistance program
  • Preferential banking services
  • Community involvement program
  • Telemedicine
  • Virtual sleep clinic
  • Possibility of working remotely and flexible work schedule
These are just some of the many benefits we offer.

People first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivi

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