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Customer Service Representative

3 months ago

Lachine, Canada ANDRITZ AG Full time

Job family:
Sales, Marketing & Product Management- Business area: Service- Contract location: Lachine, Quebec, CA- Working location: Lachine- Location type: Office Location / Office-based- Contract type: Permanent- Job description:

  • Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.


Our Fiber & Drying Line Services division is currently seeking a Technical Inside Sales Representative / Customer Service Representative to join our Lachine, QC office.


Responsibilities may include but are not necessarily limited to the following:

  • Work with suppliers to obtain quotations
  • Prepare & Supply quotations for customer / sales staff as needed
  • Review customer orders for completeness (update & adjust as needed), terms and conditions, and scope
  • Enter quotations and orders in SAP
  • Coordinate with Purchasing and Sales to ensure customer orders are processed, expedited, and delivered in a timely manner
  • Work closely with Traffic Coordinator to ensure accuracy of shipping requirements and ontime delivery of orders
  • Coordinate with Accounting to invoice orders
  • Develop and maintain records and reports as deemed necessary
  • Perform all other duties as assigned
  • Review drawings and specifications
  • Knowledgeable with CRM (customer relationship management) software is an asset
  • AutoCAD experience is an asset


Work is primarily conducted in an office and will be required to sit, stand, walk, bend, reach, push, pull, kneel, up to at least 25 lbs.

Position requires visual acuity, manual dexterity, good coordination, ability to endure extended work hours when required, and work safely and efficiently at all times.


  • A minimum of 5 years' experience, or equivalent, working in mechanical/engineering environment or business background
  • Diploma in Mechanical Engineering technologist is an asset
  • Proficient with a PC (to include Microsoft Products; Excel, Word, knowledge of SAP is highly preferred, selfmotivated with excellent organizational skills
  • Proficiency in both written and spoken English and French is required Have the ability to learn and retain multiple skills & tasks
    Other valued, but nonessential skills, abilities, and experience include:
  • Knowledge of shipping terms and conditions is beneficial


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


  • Requisition ID: 13353