Bdc Representative/appointment Coordinator

2 weeks ago

Ottawa, Ontario, Canada Carling Motors Co. Full time

Carling Motors is currently looking for a Full Time Business Development Centre Representative/Appointment Coordinator to join our Dealership. As a key player in our dealership, you will be responsible for managing inbound and outbound customer communications, scheduling appointments, and ensuring a seamless transition between online inquiries and in-person visits.

Responsibilities and Duties
- : Efficiently handle and nurture leads generated through various channels, ensuring prompt and effective communication to convert leads into showroom visits and vehicle sales.
- : Schedule appointments for test drives, service appointments, and follow-up calls to maximize customer engagement and satisfaction.
- : Stay up-to-date on vehicles, features, and industry trends to provide accurate and compelling information to potential customers.
- : Maintain accurate and organized customer information in the CRM system, ensuring data integrity and using it to identify opportunities for follow-up and outreach.
- : Work closely with the sales team, service department, and management to ensure seamless communication and a cohesive customer experience.
- : Strive to exceed customer expectations by providing exceptional service and resolving inquiries or concerns promptly.

Qualifications:

  • Strong will and a desire to succeed
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a dynamic environment
  • Enthusiastic and positive attitude with a commitment to delivering outstanding customer service.
  • A highly organized individual, who is motivated by high earning potential, is detailoriented, customerfocused, creative, and enjoys selling and developing new business over the phone.
  • Must be team & goal oriented.
  • Must be positive and enthusiastic.
  • Must demonstrate the desire to meet and exceed team sales goals.
  • Previous experience in a customer service, sales, or BDC role is preferred
  • Automotive experience is an asset.

What we provide:

  • A comfortable and professional working environment
  • Work stability: familyrun organization serving the Ottawa area for over 60 years
  • Stable consistent hours
  • Employee discounts
  • Benefit Plan
  • Competitive salary and performancebased incentives.
  • Training and development opportunities for career growth

Job Types:
Permanent, Full-time

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Experience:

  • Automotive: 1 year (preferred)

Language:

  • French (preferred)

Work Location:
In person

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