Customer Service Representative

1 week ago

Ottawa, Ontario, Canada Lifemark Health Group Full time

Customer Service Representative -

Pro Physio & Sport Medicine Centres Cedarview

Permanent Full-Time

Location: 4100 Strandherd Drive

Ottawa, Ontario


Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at
Pro Physio & Sport Medicine Centres Cedarview, a
Lifemark Health Group company, Canada's premier, largest, and most comprehensive healthcare management organization.

We believe when you move better, you feel better.

This is at the heart of everything we do, and we are seeking a
Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company
Core Values:" We have fun", We strive for simplicity", We trust each other to do the right thing", We go the extra kilometre" and "We belong here".**
Qualifications & Core Competencies:
  • High School Diploma, G.E.D. or equivalent
  • High degree of organizational and multitasking skills in a busy and fastpaced work environment
  • Required 13 years experience performing a similar role
  • Excellent communication and interpersonal skills
  • Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
  • Flexible and adaptable to change
  • Ability to hit the ground running with minimum supervision

Primary Responsibilities

  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
  • Coordinate scheduling of patient appointments and maintain the patient's medical record
  • Collect payment at time of service
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Provide administrative support to the Care Coordinator Manager and Clinic Director

Why Lifemark?

  • Opportunity to work with a multidisciplinary team of clinicians and the satisfaction of being on a driven team
  • Supportive and collaborative administrative team
  • Competitive compensation with an excellent benefits package for permanent employees
  • Positive and comforting work environment
  • Pathways for management and corporate leadership
  • Nationally recognized brand with a strong digital presence
  • Diverse, stable, caseload with the flexibility to integrate preexisting client
**_

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