Associate, Records and Benefits

2 weeks ago

Burnaby, British Columbia, Canada PHSA Full time

Associate, Records and Benefits
BC Clinical & Support Services

Burnaby, BC


Reporting to the Team Lead, Employee Records and Benefits, the Employee Records and Benefits Associate is responsible for administering all benefits programs, and collecting and interpreting employee information from managers/directors for new hires, terminations, job status/salary changes, and leaves.

Enters relevant information into HRIS system and updates enrollment with Benefit Carriers as required. Liaises with employees, managers, HR, Recruitment, Payroll, Scheduling/Timekeeping to process, document and record employee data. Provides explanation and benefit interpretations to employees and/or stakeholders.

Liaises with benefit carriers, other employers and governmental agencies, such as the Pension Corporation, regulatory bodies and professional associations to obtain information, clarify discrepancies, resolve problems and deal with employee concerns.

Interprets and applies collective agreements and relevant policies.

What you'll do

  • Process accurate biweekly employee records covering all documentation related to new hires, transfers, terminations, leaves, status/salary changes, seniority and other relevant information
  • Process accurate employee benefits information, including enrolments, terminations and status changes that reflect employees request and/or contractual and carrier requirements
  • Process database queries/audits to ensure accuracy of employee records and benefits. Identifies audit discrepancies and provides quality improvement recommendations to the Team Lead
  • Respond to employee/manager enquiries related to records, benefits and leave entitlements, investigating/analyzing problems and making necessary adjustments by liaising with Payroll, Recruitment, HR and other employers or governmental agencies
  • Prepare a variety of correspondence to employees, including transfer, termination and leave letters, information related to benefit coverage, and selfpay benefit purchase

What you bring

Qualifications:

  • A level of education, training and experience equivalent to a Diploma in Human Resources Management or a related discipline plus two to three years recent related health care experience.
Skills & Knowledge

  • Excellent interpersonal and analytical skills and effective verbal and written communicate skills.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:
Regular, Full-Time

Location:1795 Willingdon Ave Burnaby, BC V5C 6E3

Closing date:
Applications are accepted until the position is filled.

Hours of Work:8:00-16:00

Requisition #160732E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include:
Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care

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