Vip Concierge Supervisor

2 weeks ago

Vancouver, British Columbia, Canada Fairmont Pacific Rim Full time
VIP Concierge Supervisor

Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a competitive wage and attractive benefits package?

As VIP Concierge Supervisor, you will create extraordinary memories for our highest-paying guests.

From pre-arrival to post-departure, the VIP Concierge Supervisor is responsible for maintaining the highest level of service for our VIP guests.


What is in it for you:
Hourly wage of $28.60
Shift meal through our Colleague Dining Program
Travel reimbursement program for a TransLink monthly pass
Career development opportunities with national and international promotion opportunities
Travel reimbursement program for a TransLink monthly pass
Extensive benefits package including medical, dental, vision, life and disability insurance
Company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
Employee benefit card offering discounted room and food & beverage rates at AccorHotels worldwide
Free learning programs through our Academies and discounted programs and courses through eCornell
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and RiiSE

What you will be doing:

Consistently offer professional, friendly and engaging service
Lead the VIP Concierge team to ensure all standards and operating procedures are adhered to during shift
Work closely with Front Office and Fairmont Gold team to create memorable and luxurious experiences for VIP guests
Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted
Liaise with Front Office team to ensure smooth arrival/departure of VIP guests
Consistently implement creative & innovative ideas to enhance guest experience by arranging for wine tasting sessions, cheese tasting, cocktail of the month, and promote specialty dishes from F&B outlets
Review all VIP Reservations to ensure accuracy
Provide exceptional concierge duties such as external city reservations
Assist with food and beverage services in executive lounge
Follow department policies, procedures and safety standards
Other duties as assigned

Your experience and skills include:

Minimum of 2 years of experience in luxury hospitality is required
Les Clefs d'Or an asset
Previous Property Management System experience required
Command in multiple languages is an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible, reliable & organized
Ability to work well under pressure in a fast-paced environment
Ability to focus on the guests' needs, while remaining calm and courteous at all times
Serving it Right certification required
Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends and overtime

Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling and lifting up to 20lbs

Your team and working environment:

At ocean's edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver. Fairmont Gold, our exclusive lifestyle experience, is the showcase of this address.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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