Spa Concierge

1 week ago

Vancouver, British Columbia, Canada Oo Spa Full time

MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED


Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting.

The barbershop provides ultra-luxe Japanese-style grooming services, including haircuts, shaves, hand and foot repairs and shoeshine services, in a stylish and enjoyable environment dedicated to men.

The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin.

It is catered to both men and women and offers high-end, natural Japanese skincare products which are from the Myufull line of products directly from Japan.

Oo Spa is the first North American open concept, self-serve beauty spa and ultra-luxe Barber shop of its kind.

Lead Spa Concierge Position:


Oo Spa is currently growing and have an opening for a bright and driven Lead Spa Concierge to be part of the front-line of our business.

Oo Spa prides itself in providing the highest level of customer service as part of our business model. As the Spa Concierge, you will be setting the initial tone for the clients' experience. Oo Spa is seeking a mature, honest, responsible, reliable, enthusiastic, and professional individual with exceptional communication skills.
Weekend availabilities are mandatory.

Applications will only be considered if submitted through the proper channels.

All parties looking to be considered for a position with the Oo Spa group must complete an assessment skill test through Indeed in order to move to the first round of interviews. Should you be invited for an assessment test and not complete it, your resume will be automatically ignored.

Role Duties and Responsibilities

  • Must provide excellent customer service with a high attention to detail
  • Must engage customers in a genuine fashion to learn about their needs and provide customized solutions and offerings for them
  • Must have a track record of providing luxury gold standard customer service and align with the company values and branding
  • Managing the scheduling of all staff in a manner to reduce excess staffing costs
  • Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services
  • Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24hour period or less
  • Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients
  • Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
  • Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
  • Emphasis and priority set on Product, Membership, and Service sales
  • Reschedule and follow up patients that do not show up for appointments
  • Oversight of VIPs and relationship building with High Value guests
  • Open and close cash drawer
  • Welcome and provide a personalized greeting for each client that enters the spa.
  • Assisting with inventory oversight and product display in Spa
  • Signing for all deliveries
  • Manage overall cleanliness & maintenance of Spa
  • Outbound calling of all leads
  • Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings.
  • Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available
  • Utilizing the CRM system to efficiently manage all appointments
  • Assist guests in choosing the right products and memberships based on their needs
  • Emphasis and priority set on Product, Membership, and Service sales
  • Open and closing duties, including any next day preparation
  • Reschedule and follow up with guests that do not show up for appointments
  • Proven leadership ability. Understands leading by example in all aspects of the role
  • Must be comfortable with multiple roles
  • Stay current on industry standards, best practices, and trends, and develop service menus and treatment protocols

Prior Experience Requirements:

  • Similar role, more than 5 years
  • Highend hotel experience and/or luxury spa experience is a must.
  • Exceptional communication skills, both verbal and written
  • Comfortable with multiple software systems
  • Education/Experience in business development, social media, and/or marketing would be an asset

Job Types:
Full-time, Permanent

Salary:
$20.00-$28.00 per hour

Benefits:

  • Onsite parking
  • Paid time off
  • Store discount

Day range:

  • Every Weekend
  • Monday to Friday
  • Weekend availability

Shift:

  • 8 hour shift
  • Day shift

Experience:

  • Retail sales: 6 years (

  • Concierge & Front Desk Agent

    7 days ago

    Vancouver, British Columbia, Canada Shangri-La Vancouver Full time

    Shangri-La Vancouver Frontline Part Time | Permanent 1128 West Georgia Street Vancouver 1 position available Assessible Employer: Yes Open to International applicants with valid Canadian Work permits: YesPosted on May 15, 2023Create moments of joy that truly matter.Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban...

  • Bellperson

    7 days ago

    Vancouver, British Columbia, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Switchboard/reservation Agent

    7 days ago

    Vancouver, British Columbia, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's...

  • Maintenance Operator- Painter

    7 days ago

    Vancouver, British Columbia, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Reservations Manager

    1 week ago

    Vancouver, British Columbia, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Adjoint Directeur Room Service

    7 days ago

    Vancouver, British Columbia, Canada Accor Hotels Full time

    Description de l'entrepriseRaffles Hotels & Resortsest un groupe hôtelier international de luxe offrant des choix de destinations inspirantes.Chaque hôtel du groupe se distingue par sa propre personnalité et par le respect d'un service d'excellence auprès de nos clients.Notre but premier est d'attirer et de garder nos collaborateurs au sein du groupe en...

  • Finance & Receiving Clerk - 1 Year Contract (165447)

    1 week ago

    Vancouver, British Columbia, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown...

  • Front Desk Agent

    7 days ago

    Vancouver, British Columbia, Canada Shangri-La Vancouver Full time

    Create moments of joy that truly matter.Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown...

  • Night Auditor

    1 week ago

    Vancouver, British Columbia, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's...

  • Spa Concierge

    3 weeks ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Spa Concierge

    3 weeks ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Spa Concierge

    3 weeks ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Spa Concierge

    3 weeks ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Spa Receptionist

    3 weeks ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Seasonal, Part-time SPA Concierge

    3 weeks ago

    Vancouver, Canada Facial Expressions Skin Therapy Full time

    **We’re Hiring a Seasonal, Part-Time Spa Concierge to Work the Front Desk at our Facial Spa** - Do you love people and getting to know them? - Are you a self-starter who can work well both independently and with a team? - Do you have a strong attention to detail and impeccable follow-up skills? - Are you looking to help people look and feel their best at a...

  • Assistant Manager

    4 weeks ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Assistant Manager

    1 week ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Assistant Manager

    4 days ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Residential Concierge

    4 weeks ago

    Vancouver, Canada Shangri-La Vancouver Full time

    Shangri-La Vancouver - Front-line - Full Time | - Permanent - 1128 West Georgia Street Vancouver - 1 position available - Assessible Employer: No - Open to International applicants with valid Canadian Work permits: No Posted on June 2, 2023 Your Shangri-La awaits! We are currently searching for a talented Residential Concierge to join our team on a full...

  • Concierge & Front Desk Agent

    2 weeks ago

    Vancouver, Canada Shangri-La Vancouver Full time

    Shangri-La Vancouver - Front-line - Part Time | - Permanent - 1128 West Georgia Street Vancouver - 1 position available - Assessible Employer: Yes - Open to International applicants with valid Canadian Work permits: Yes Posted on May 15, 2023 Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La...

  • Concierge & Front Desk Agent

    2 weeks ago

    Vancouver, Canada Shangri-La Vancouver Full time

    Shangri-La Vancouver - Front-line - Part Time | - Permanent - 1128 West Georgia Street - 2 position available - Accessible Employer: Yes - Open to International applicants with valid Canadian Work permits: Yes Posted on February 22, 2024 **Create moments of joy that truly matter.** Exuding sleek sophistication and full of Zen-like energy, Shangri-La...

  • Concierge & Front Desk Receptionist (Part Time)

    2 weeks ago

    Vancouver, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...

  • Residential Concierge

    4 weeks ago

    Vancouver, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...

  • Bellperson

    3 weeks ago

    Vancouver, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Duty Manager

    2 weeks ago

    Vancouver, Canada Accor Hotels Full time

    Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that...

  • Duty Manager

    2 weeks ago

    Vancouver, Canada Accor Hotels Full time

    Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that...

  • Guest Service Agent

    4 weeks ago

    Vancouver, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Safety & Security Officer (Part Time)

    4 weeks ago

    Vancouver, Canada Shangri-La Vancouver Full time

    Shangri-La Vancouver - Front-line - Part Time | - Casual/On-call - Permanent - 1128 West Georgia Street Vancouver - 1 position available - Assessible Employer: No - Open to International applicants with valid Canadian Work permits: Yes Posted on June 2, 2023 - Perform tasks related to: Security and Access Control, and Occupational Health and Safety and...

  • Office Assistant

    2 months ago

    Vancouver, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 13,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...