Concierge & Front Desk Agent

1 week ago

Vancouver, British Columbia, Canada Shangri-La Vancouver Full time
Shangri-La Vancouver

  • Frontline
  • Part Time |
  • Permanent
  • 1128 West Georgia Street Vancouver
  • 1 position available
  • Assessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
Posted on May 15, 2023

Create moments of joy that truly matter.


Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis.

Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown areas.

With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.

Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond rating; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits

JOB REQUIREMENTS


With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction.

Job responsibilities include, but are not limited to, the following:

  • Providing exceptional guest service by acting promptly, graciously and professionally, with genuine care and attention to detail
  • Exceed service expectations proactively, promptly, professionally, with genuine care to attention and detail
  • Ensure safety and security measures are taken and are in accordance with Shangri-La Standards
  • Be the main point of contact in our lobby for our hotel guests, estate owners and residents
  • Greet guests at the Concierge desk and offer suggestions for entertainment, restaurants, attractions, theatre, directions, transportation, sports and other engagements as needed
  • Assists with and arranges bookings/tickets and reservations, upon request
  • Maintains expertise and up to date knowledge on contacts with local venues, attractions, restaurants, tourism events and local counterparts
  • Assist with the organization of onsite events and special requests for our guests and residents
  • Refer guests to hotel amenities, fitness facility, CHI Spa, Carlino Restaurant, Front Desk, parking etc.
  • Focus attention on guest needs, remaining calm and courteous at all times
  • Ability to solve problems and handle guest complaints and requests, as required
  • Maintains positive internal and external relationships with our guests, residents, vendors and suppliers.
  • Possess a high level of creativity and the ability to "think outside the box"
  • Follow department policies, procedures and service standards
Communicate any guest related information to other departments and conduct follow up, as required

  • Perform duties either at the Front Desk or Service Centre, handling guest inquiries and requests
  • At the hotel switchboard in our Service Centre, answer and transfer calls, take inroom dining orders, monitor service times, monitor the hotel emergency lines, defect reporting, and act as the overall communication hub for the hotel.
  • Communicate with all departments, in particular Housekeeping, Front Office and Engineering
  • Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
  • Take ownership of the caller's request and ensure follow up according to the hotel's standards
  • Process and distribute all guest messages, guest wakeup calls etc.
  • Assist guests with dining reservations, attraction inquiries and all other guest activities as required
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel and facilities
  • Ensure all hotel reports, VIP guest profiles, and other guest requests are prepared prior to guest arrival
  • Ensures compliance to all hotel policies, standards and core practices
  • Assist in handling of guest complaints and ensure that proper follow up takes place
  • Undertakes other ad hoc related responsibilities, as required
Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.

We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.


Responsibilities & Qualifications:

The following is considered mandatory for this position:

  • Exceptional city knowledge. Suggested 2 years of experience as a concierge is preferred
  • Membersh

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times.KEY RESPONSIBILITIES:***: The key responsibilities of the Front Desk Agent include but are not limited to:Register guests arriving to the hotel and checking out departing guests. Provide...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada BC Strata Employee Management Ltd. Full time

    About usWe are professional, agile, professional, and our goal is to As a member of our team, you can expect a dynamic work environment that challenges you to grow while making a real difference in people's lives. If you're looking for a career that combines professional growth with meaningful interactions, BC Strata's residential concierge division is the...

  • Front Desk Concierge

    1 week ago

    Vancouver, British Columbia, Canada Supernova Salon Full time

    Join our Front Desk Concierge TeamThe Concierge Team at Supernova Salon is committed to providing an amazing guest experience for our salon guests and our team. This team is professional, outgoing, friendly and loves making others feel amazing. Our concierge team is focused on greeting guests, supporting the salon flow and function, finding solutions with...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada Shangri-La Vancouver Full time

    Create moments of joy that truly matter.Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown...

  • Head Concierge

    1 week ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    HEAD CONCIERGE, CONDOMINIUM: Team Lead / Front Desk Supervisor_We are welcoming a skilled concierge professional to lead our team in a residential strata building in Vancouver. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us.Position SummaryThe Head Concierge is...

  • Front Desk Concierge

    1 week ago

    Vancouver, British Columbia, Canada Royal Vancouver Yacht Club Full time

    About UsRoyal Vancouver Yacht Club (RVYC) is one of the world's premier yacht clubs and the finest in Vancouver. Our mission is to promote yachting, seamanship, and fellowship among current members and those who share our values of tradition, sportsmanship, and community service, among many others.RVYC is currently seeking an outgoing and organized...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    Front Desk Agent - full timeAs a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.Summary of ResponsibilitiesReporting to...

  • Hotel Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver's most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada Lonsdale Quay Hotel Full time

    The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent, to be a part of our team.Full Job DescriptionMain Responsibilities Register guests arriving to the hotel and checking out departing guests. Provide courteous, prompt, professional...

  • Night Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada Coast Hotels Full time

    Your company, your values, your careerCoast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.The Night Front Desk Agent will contribute to the overall success of the Hotel by anticipating guest needs and providing friendly, efficient, and superior customer...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada HI Canada Full time

    HI Canada Frontline Full Time | Permanent 1114 Burnaby St, Vancouver, BC Accessible Employer: Yes Open to International applicants with valid Canadian Work permits: YesPosted on August 1, 2023The Front Desk Agent is responsible for ensuring guests have a pleasurable stay by meeting their needs in a professional and courteous manner, and by providing...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada St. George's School Full time

    Receptionist (Senior School) – Job share role, part-time Receptionist (Senior School)Job share role, part-timeDepartment: Front Desk AdministrationReports To: Senior Executive Assistant to the Head of SchoolStarting Date: July 2024Application Closing Date: June 4, 2024Salary: $22.George's Schools Front Desk provides many services to the St. George's...

  • Front Desk Receptionist

    1 week ago

    Vancouver, British Columbia, Canada RIFO Holding Group Inc. Full time

    Responsibilities: Creating a welcoming environment by greeting agents, answering phone calls, directing visitors/calls, and taking messages for employees Organizing courier for outbound/inbound delivery of items Takes customer complaints or issues and passes them on to the appropriate parties Handling agents sensitive information with care, updating their...

  • Front Desk Agent

    2 days ago

    Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

    OVERVIEW/BASIC FUNCTION:Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that...

  • Customer Service Front Desk/administrative Assistant

    1 week ago

    Vancouver, British Columbia, Canada Front and Company Full time

    About Us:Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items.Availability must include weekdays.Responsibilities Manage customer profiles Act as a liaison between customers & consignment department Cash handling Clerical workSkills At...

  • Concierge

    1 week ago

    Vancouver, British Columbia, Canada The Wynford Group Full time

    ConciergeWanted: Experienced Concierge Part time employment Competitive salaryConcierge Staff Reports to the Building manager. Assist owners and residents with the movein/moveout process and ensure efficiency in a timely move and in accordance with the bylaws. Coordinate tradesmen for all services which is included but not limited to signing them in, giving...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada Seaside Hotel Vancouver Full time

    NORTH VANCOUVER, BC - As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest's stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for...

  • Front Desk Agent

    1 week ago

    Vancouver, British Columbia, Canada True North Hostelling Association Full time

    HI Vancouver DowntownCome join the fun, life-loving team at HI Vancouver Downtown Whether it's for summer, winter - or both - you'll have a bunch of friends to explore all of what Vancouver has to offerFrom its quiet spot just off the West End's Davie strip, you can easily walk to the beach, Stanley Park and English Bay, you'll find like-minded teammates to...

  • Customer Service Front Desk/administrative Assistant

    1 week ago

    Vancouver, British Columbia, Canada Front and Company Full time

    About Us:Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items.Availability must include weekdays.Responsibilities Manage customer profiles Act as a liaison between customers & consignment department Cash handling Clerical workSkills At...

  • Front Desk

    1 week ago

    Vancouver, British Columbia, Canada Therapeutic Aesthetics Full time

    Vancouver, BCSchedule:Thursday to Sunday, 8am - 5pmJob Summary:We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient front...