Desktop Support Specialist

1 week ago


Montreal, Quebec, Canada Fivesky Full time

Are you a Windows detective? Do you want to join an outstanding team of technology professionals? Does helping all levels of users in a large global environment shout, career growth? If so then you could be Fivesky's next
_Desktop Support Specialist_.


What you've done:

  • Applied your 5+ years of progressive L2 Desktop, Server, and Network support experience to in depth troubleshooting.
  • Used your knowledge of Windows 10 or higher, VMware, and Citrix to deliver common and complex solutions.
  • Brought your experience with Mac/macOS, and iPad/iPhone support to enhance user experience.
  • Solved MS Exchange communication issues and supported the entire Microsoft 365 suite.

What you will do:

  • As part of the team, you'll manage daytoday escalations, and assist VIP users, and Senior Managers, offering White Glove Service and delivering in depth troubleshooting knowledge.
  • Support users both onsite and remotely.
  • Review technical documentation and provide feedback for improvement.

It would be awesome if you had:

  • Cisco CCNA Certification
  • Microsoft 365 Certification
  • Azure Certification
  • Network Architecture experience


At
Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees.

In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

This is a full-time, direct employment opportunity in Montreal, CAN. The salary is open based on experience and qualifications.

(FS-RID-0561)
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