IT Support Specialist, NA
1 week ago
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
About Vantage Data CentersVantage Data Centres powers, cools, protects, and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across six markets in North America and five markets in Europe, Vantage has evolved data centre design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Our global business is growing quickly.In EMEA (Europe, Middle East, and Africa), we have sites in the UK, Ireland, Luxembourg, Germany, Switzerland, Poland and South Africa – with many more national and international sites to follow.
This is a fantastic time to join Vantage and be part of our collective growth journey.Technology & Systems DepartmentThe Technology & Systems Department for Vantage Data Centres is very hands-on. In most cases, we specify, purchase, configure and maintain all networking and server hardware.
We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions.
The IT department is always looking for ways to strike the best balance between technology, performance, and cost.Vantage Technology & Systems also participates in designing each of our new data centre building's networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels...), wireless AP (Access Points) coverage, etc.
If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage.
We are expanding with many new builds Position OverviewAs a IT Support Specialist, you will play a crucial role in providing remote and on-site technical support to end-users across our global organization.
As you will be working within a team environment and speaking to customers on a daily basis, your communication skills must be very strong.
You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving.
You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks.
You will have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support.
You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT issues.
You will have the technical experience and excellent understanding of Active Directory, Azure and Office 365.DutiesWork under limited supervision both independently and within a team environment.
Providing 1st / 2nd line support towards hardware, software, and networking issues (onsite and remote).Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance.
Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests.
Carry out requests and duties as directed by your line manager.Support and maintain Video Conferencing equipment on site.
Highlighting repeat problems and potential system improvements.
Create, maintain, and update technical documentation.
Diagnose and resolve technical hardware and software issues on Windows and Apple Mac devices.
Provisioning/deprovisioning of users accounts across business systems.
Installing, maintaining, and supporting new software applications, hardware, and systems.
Perform required software / hardware / configuration if IT Changes and Supporting implementation of IT change related activities.
Provide support for various other software applications used within the organization.
Assist in the care and maintenance of computing, network and office equipment Properly escalate unresolved issues to appropriate teams Occasionally visiting other sites and officesBe the face of the Technology & Systems Teams within your regional officeJob RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.3+ years (s) experience in a similar helpdesk environment.
Working within an ITIL environment. Preferably holding a current qualification. Technical qualifications such as Comptia A+, Network + would be advantageous.Good experience with Active Directory, Azure and Office 365, Cyber security, Antivirus & Firewalls Experience of Agile methodologies would be an advantage.
Good knowledge of applicable software licensing terms, license models and enterprise maintenance and support contracts.Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow).Strong analytical and problem-solving skills with an emphasis on global root cause analysis.
Experience working in a Global enterprise organisation. Ability to effectively prioritize and execute tasks in a high-pressure environment.Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Ability to provide step-by-step technical help, both written and verbal Excellent customer service and problem-solving, presentation and interpersonal skills and the ability to interact and communicate with Senior Executive to CxO-level personnel and other global stakeholdersWork under limited supervision, both independently and within a team environment.
Travel is expected to be less than 10% Bilingualism (French and English) is required for this position due to the nature of the role requiring interactions with vis-à-vis from the same department and stakeholders in the US, Europe and APACPlease note: This is an onsite position.
The offices are located at 2800 Rte Transcanadienne, Pointe-Claire QC H9R1B1 and 2900 avenue Marie-Curie Saint-Laurent (Québec) Canada H4S 2C2.
Bilingualism French / English oral and written are essential to perform the work.-
Senior Network Specialist, NA
1 week ago
Montreal, Quebec, Canada Vantage Data Centers Full timeSenior Network Specialist, NA page is loaded Senior Network Specialist, NA Apply locations Montreal, Quebec time type Full time posted on Posted 2 Days Ago job requisition id R14093 About Vantage Data Centers Vantage is committed to being a workplace of inclusion,
-
Senior Network Specialist, NA
1 week ago
Montreal, Quebec, Canada Vantage Data Centers Full timeSenior Network Specialist, NA page is loaded Senior Network Specialist, NA Apply locations Montreal, Quebec time type Full time posted on Posted 2 Days Ago job requisition id R14093 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out...
-
Accounts Payable Specialist, Na
1 week ago
Montreal, Quebec, Canada Vantage Data Centers Full timeÀ PROPOS DE VANTAGE DATA CENTERSVantage s'engage à être un lieu de travail d'inclusion, d'équité, de respect et d'acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d'apprendre des expériences de chacun.Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs...
-
Operations Support Specialist
1 week ago
Montreal, Quebec, Canada California Closets Franchise Full timeCompany DescriptionCalifornia Closets is seeking an Operations Support person to join our diverse and energetic Montreal team.For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We've helped transform spaces, enhanced homes, and allowed people to get more out of life....
-
Technical Support Specialist
1 week ago
Montreal, Quebec, Canada Barco Full timeWhat's the opportunity? We are looking for someone who wants to excel in an international working environment by providing a "red carpet" experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...
-
Lead Unix/Linux Admin
1 week ago
Montreal, Quebec, Canada hire IT people Full timeRole: Lead Unix/Linux AdminLocation: Montreal Canada (Onsite)Duration: FulltimeRequired Skills: Handson Experience with Linux/Solaris Servers & Linux Servers in virtualized Environments Familiar with HPE & Oracle (SPARC) Hardware (Servers) Familiar with fundamentals of Linux/Solaris Scripts ITIL knowledge about incidents, change & requests. Proficient with...
-
Ndt Level 3 Specialist
1 week ago
Montreal, Quebec, Canada testia Full timeTo perform tasks of Level 3 service in-situ both for maintenance and manufacturing customers. NDT Feasibility studies & Procedure writing and validation (NTM and manufacturing). CRS definition according to the aerospace standards. To advise customers for the development of new inspection methods. To participate to the setting up of new inspection devices and...
-
IT Support Specialist
1 week ago
Montreal, Quebec, Canada Eski Inc Full timePixMob is one of the world's leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl. Or at a Coldplay concert. Our goal is to reinvent rituals to connect crowds. We call that 'togetherness'.We work with international artists, event organizers, sports teams and brands who care about creating...
-
Trade Support Specialist
1 week ago
Montreal, Quebec, Canada Mindlance Full timeRole : Trade Support Specialist Location : Montreal, QC Duration : 12 Months Job Description: The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. Good technical understanding of SQL. Knowledge of Unix and Linux. Must to
-
Linux Administrator
1 week ago
Montreal, Quebec, Canada hire IT people Full timeRole: Jr. Linux AdminLocation: Montreal, Canada (Onsite)Duration: FulltimeSKILLS AND CERTIFICATIONS [note: bold skills and certification are required]Red HatRedHat SatelliteCentrifyCyberArkITILMandatory skills: 36 years of experience Knowledge of Red Hat Satellite for patching. Ansible knowledge to run and make playbooks/scripts. Centrify Knowledge to do...
-
Technical Support Specialist
1 week ago
Montreal, Quebec, Canada Velixo Full timeVelixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...
-
Client Support Specialist
1 week ago
Montreal, Quebec, Canada beBee Professionals Full timeBeBee Professionals is looking for a Client Support Specialist to join our team in Montreal. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and responding to customer inquiries.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience...
-
Remote Support Specialist
1 week ago
Montreal, Quebec, Canada Ubisoft Entertainment Full timeWe are looking for a Senior Tool Support Specialist to help the development team of one of our productions use production pipeline tools. The role of the Tool Support Specialist is to provide first-level support and advanced testing throughout the project's lifecycle, as well as to be a unique point of contact for the assigned product(s) within the team. As...
-
Ariba Support Specialist
1 week ago
Montreal, Quebec, Canada PrecisionERP Incorporated Full timePrecisionERP is seeking a bilingual (English & French) Ariba Support Specialist for a one year contract at our Montreal based client. Work is hybrid with 2 days per week in office so only candidates local to Montreal can be considered.Requirements: Experience running Ariba Network supplier integ
-
IT Hardware Support Specialist
1 week ago
Montreal, Quebec, Canada Randstad Canada Full timeLocation: Onsite, 5 days a week, Monday-FridayPermanent, full-time opportunityWork Hours: 8:30 am to 5:00 pm EST (May vary depending on business requirements)A day in the life of an IT Hardware and Support Specialist:Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking...
-
Field Support Specialist
1 week ago
Montreal, Quebec, Canada Navori Labs Full timeLooking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs Application Support Specialist (m/f)As an innovative Swiss software company, Navori Labs operates globally, providing high-end technology solutions to customers in over 100 countries. Our latest software, Aquaji, is...
-
IT Security and Network Specialist
3 days ago
Montreal, Quebec, Canada DELAN - IT Head Hunters Full timeTasks/Responsibilities The IT Security and Network Specialist will be responsible for managing the IT infrastructure of the company's various clients. MORE PRECISELYMonitor networks, analyze status, perform diagnostics and resolve complex IT issues Configure, migrate and manage networking equipment, then ensure the performance of firewalls/switches Carry out...
-
Application Support Specialist
1 week ago
Montreal, Quebec, Canada MNP Full timeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact to our client focused teams as an Applicant Support Specialist (Bilingual). This diverse team of specialists work as trusted advisors to support and utilize...
-
Technical Support Specialist
1 week ago
Montreal, Quebec, Canada Aptos LLC Full timeMaking a job change is a big decision. Why consider Aptos?You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues...
-
Montreal, Quebec, Canada Atlantis IT group Full timeHi ,Hope you are doing good Please find the below urgent position with me if you are available in the job market, please reply with your updated resume.Cyber Security SpecialistMontreal, QC (Hybrid Role)Long Term ContractOverviewThe Cyber Security Specialist is responsible for creating, demonstrating, and mentoring to ensure a secure computing environment...