IT Technical Support Specialist

2 weeks ago


Montreal, Quebec, Canada TEK Group Full time
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

  • Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC s. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users? technical issues. Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Education/Experience:

  • High School Diploma or GED required. 2 to 4 years of handson technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

  • Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years' experience in a break/fix environment.
  • Able to lift and palletize heavy equipment.
- (PCs, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.

Job Type:
Permanent

Salary:
$22.00-$26.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Technical support: 4 years (preferred)
  • Network installation: 4 years (preferred)
  • Software troubleshooting: 4 years (preferred)
  • Desktop support: 4 years (preferred)
  • Computer hardware: 4 years (preferred)

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