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Help Desk Specialist
3 months ago
Ready to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine.
As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele.With flexible shifts and the opportunity to obtain a Protected B clearance, the path to success is yours to carve.
Join us in a culture of innovation and collaboration, where every interaction is a chance to make a difference.Seize the opportunity to propel your career forward - apply now and embark on a thrilling journey with usTalentWorld is recruiting a Help Desk Specialist (French Bilingual) in Montreal, Quebec for one of our clients.
ResponsibilitiesProvide first-level technical support to internal and external customers via telephone, email, chat, and self-service portal.
Troubleshoot and resolve technical issues related to desktops, laptops, software applications, and peripherals.
Escalate complex issues to Tier 2 support or other relevant teams as necessary.
Document all customer interactions, including issue details and resolution steps, in the incident tracking system.
Follow established processes and procedures for incident management and service request fulfillment.
Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
Contribute to the development and maintenance of the knowledge base by documenting new solutions and best practices.
Participate in training sessions and knowledge-sharing activities to stay current on technology trends and support processes.
Collaborate with cross-functional teams to identify and implement process improvements that enhance the overall customer experience.
Adhere to security policies and protocols to protect sensitive customer data and company assets.
Qualifications
Bachelor's degree in computer science, Information Technology, or related field preferred.
Minimum 1-2 years of experience in a technical support role, preferably in a help desk or service desk environment.
Fluent in both oral and written French language skills.Possession of a Protected B or Reliability security clearance is required.
Ability to work flexible hours, including 1 evening shift (start time 2:00 pm to 9:59 pm) and 1 night shift (start time 10:00 pm to 4:59 am).
Employment Details
Salary:
$20.00HR - $24.65HR
Benefits: 40 hours weekly, Contract, Full-Time, Remote
Schedule:
Evening and Overnight Shifts available.
Other:
Career growth, 4 months contract, possibility of extension
Interested in Help Desk Specialist (French Bilingual) role in Montreal, Quebec?
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