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Servicenow - BSA

3 months ago

Toronto, Ontario, Canada Tata Consultancy Services Full time


TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries.

TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status.

Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

This, coupled with a unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment.

We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.


Skills and Responsibilities:

  • SNOW BSA ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers,
  • Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now Expertise working in Service Now Integrations like eBonding, Autocut etc.;
  • Experience with APIs and data mapping rules Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management.
  • Assist with Implementing and facilitating change management within assigned projects.
  • Define IT Services and develop processes to manage, protect and measure the ServiceNow ServiceUnit Testing business solutions based on business requirements.
  • Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups.
  • Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
  • Support the release manager for the execution of the master implementation plan per standard implementation methodologies.
  • Provides cost effective and timely on-boarding for Clients/users to our ITSM systems Plan and designs effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.
  • Provides input on processes, procedures, or new approaches.
  • Works across various developers to ensure the best solution is implemented and that timely implementation is achieved.
  • Works across various testers to ensure all test cases are covered and quality delivery is achieved.
  • Assist with Process definition and documentation.
Tata Consultancy Services Canada Inc.

is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Should you require accommodations during the recruitment and selection process, please inform Human Resource.
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.