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Patient Support Assistant
1 week ago
Job Description:
Pandemic Support Assistant
Purpose:
The Pandemic Support Assistant is a value-added position provided to support patient flow process by greeting and assisting patients as well as assisting with unit needs.
The Pandemic Support Assistant position requires professionalism, critical thinking and sensitivity as patients, families, and staff navigate this stressful pandemic time.
Qualifications:
- Currently enrolled or graduate in/from a postsecondary program at an accredited university or college.
- Excellent communication and interpersonal skills.
- Ability to deal with confidential materials in a responsible manner.
- Ability to take and follow direction while also being proactive in tasks assigned.
- Demonstrated ability to adapt to continually changing priorities and fast pace.
Responsibilities and Tasks:
- Perform AIDET when interacting with visitors and families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation, T-Thank You).
- Adhere to RVH's Code of Conduct and Privacy Pledge.
- Exhibit the core values of RVH
:_Work Together, Respect All, Think Big, Own It_ and
_Care_. - Exhibit professionalism and respect when communicating with patients, community members and staff.
- Complies with evidencebased practices and standards (including Infection Prevention and Control (IPAC), use of Personal Protective Equipment (PPE), safe use of equipment and teamwork).
- Providing wayfinding and other information to visitors and patients.
- Transport patients.
- Assist with simple clerical tasks.
- Other duties as assigned: this may involve performing any basic functions required to support the hospital and unit patient flow.
- Must be available to work Days and Evenings.
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