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IT Technician

3 months ago

Ottawa, Ontario, Canada GCOM Support Full time
Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair.

Responsibilities

  • Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android
  • Regularly follow up with clients regarding status of repair
  • Effectively communicate technical issues in a manner that customers can understand
  • Repair various makes/models of smartphones and tablets (Android and iOS)

Requirements:

  • Indepth knowledge of various software including MS office, Windows, Mac OSX
  • Good working experience of enduser IT support and knowledge of IT systems (PC, Android, iOS, Mac)
  • Strong understanding of both Mac and PC operating systems (including older versions)
  • Strong interpersonal skills and comfort dealing with the public related to technical issues
  • Working knowledge of Wordpress CMS an asset
  • The ability to research and analyze key information in a timely fashion
  • Strong communication skills and ability to remain calm in stressful situations
  • Bilingual in both English and French considered an asset
  • A valid driver's license

Experience
-
Repairing iMac devices including screen disassembly:


  • Hard drive replacements on windows and mac OS
  • including cloning:
-
Replace phone screens, batteries and other internal components:


  • Install Mac OS on various mac devices:
-
Install Windows 10/11:

-
Transfer data from device to device:


  • Ability to properly diagnose technical issues with Windows and Mac

Job Type:
Part-time

Pay:
$22.00-$25.00 per hour

Expected hours:
per week

Schedule:

  • 8 hour shift
  • Weekends as needed

Application question(s):

  • Have you ever disassembled a Macbook?
  • Have you ever disassembled an iMac?
  • Do you know how to install Mac OS?
  • Do you know how to install Windows 10/11?
  • Do you know how to install OSX?

Experience:

  • Apple: 1 year (preferred)
- computer repair: 1 year (required)
- mobile repair: 1 year (required)

Language:

  • French (preferred)

Work Location:
In person