Manager, IT Network and Voice Operations

6 days ago

Ottawa, Canada LeverageTek IT Solutions Full time

Opportunity Details


LeverageTek is actively seeking a Manager, IT Network and Voice Operations for a permanent position with its Ottawa-based customer.


Work Location


The successful candidate will be required to work 4x/week on-site at the customer headquarters in Ottawa, ON.


Key Tasks


  • Work with internal stakeholders to develop, revise and carry out operations, maintenance and improvements to the organization’s integrated voice and network IT infrastructure and its interface with the outside world via the WAN/LAN networks
  • Work with the organization’s extended community to identify and create opportunities to leverage existing and emerging technologies (e.g. unified communication technologies) to improve the service and efficiency of the organization
  • Work with the ITS Management team to ensure policies, procedures, processes and client service delivery are consistent and seamless across teams for service delivery
  • Manage the monitoring and analysis of service metrics related to the Internet, wired and wireless networks, point of sale network and other critical voice IT infrastructure systems to ensure adherence to the platforms SLA
  • Manage approx. 9 IT data and voice infrastructure technicians, $4M operating budget and the associated operations, maintenance and improvements to ensure that the voice infrastructure and network supports all internal activities
  • Carry out all the agreed-upon capital projects, usually $1-2M per year, delivering the functionality on time and within budget
  • Provide planning and strategic input into the IT Operating Plans


Key Qualifications


  • 9+ years experience and expertise in Networking, Telephony, Storage, Backups, Wireless Networking Solutions, IT Security Risks and Mitigation Strategies (within a complex environment)
  • Comprehensive understanding of leased telecommunications voice and data wide area networks
  • Experience managing business analysis and development, including financial analysis, management and development of Management Information Systems (with preference for experience in providing integrated information technology support to medium sized corporation executives and users)


Qualifications


  • Minimum of three (3) year Diploma/Degree in Computer Science/Systems/Engineering/Information Systems or a degree in business with experience in Information Technology
  • Progressive management experience of an IT/IS technical support organization with extensive front-line client service experience and experience delivering in a tiered response environment
  • Experience leading teams that support enterprise business critical applications, preferably in a custom developed enterprise systems environment
  • Experience with cloud technologies, hybrid architectures, and their impact on traditional data centres
  • Experience managing personnel, operations and capital budgets in excess of $6M annually
  • Ability to work effectively with upper management, peers and front-line staff
  • Ability to provide presentations to senior executives about technical service delivery strategies, issues and options
  • Excellent communication and interpersonal skills
  • Excellent project management skills
  • Excellent client service skills
  • Excellent financial management skills
  • Excellent conflict resolution skills
  • Excellent writing skills
  • Excellent analytical skills


Assets


  • Cisco Networking certification (CCIE, CCNA etc) or PMP or ITIL
  • Experience with Post-Secondary Education


About LeverageTek IT Solutions


Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.


Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.


Accessibility accommodations are available upon request.

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