Information Technology Support Technician

2 weeks ago

Ottawa, Canada DigiVie Communications | Ottawa IT Solution Provider Full time

Are you ready for a new challenge and looking for a company who will invest in and appreciate your talents?

Founded in 2008, DigiVie specializes in computers, IP voice communication, and Microsoft-based IT solutions, supporting clients in the National Capital Region. With both remote and on-site services, DigiVie's IT Guardians work with cutting-edge technology to keep our clients safe, happy, and productive.

We are looking for computer savvy individuals who are willing to learn various technologies and work their way up within the company. The right person will have a passion for helping businesses succeed, along with a desire to be more than just an employee. This role is an opportunity to take your career to the next level and skill up to a senior role and compensation.

This Is What You Will Be Responsible For
  1. Learn and understand the incumbent suite of tools and technologies used by DigiVie and our clients.
  2. Support existing clientele and their IT infrastructure.
  3. Perform technical assessments and document systems for new and existing clients.
  4. Track and resolve support requests through effective decision-making and problem-solving skills.
  5. Manage projects, such as building and deploying physical and virtual servers and IP telephony systems.
  6. Perform proactive preventative maintenance tasks on computers, servers, network infrastructure, etc.
  7. Provide proactive and strategic customer communication.
  8. Continually educate yourself through our career program on technology and IT security.
What We Require From You
  1. You must live in the Ottawa area in Ontario Canada.
  2. 1+ years’ technical experience in the support of information technology solutions.
  3. Present yourself in a professional, competent manner, be highly organized, and possess strong communication and interpersonal skills (both written and verbal).
  4. Rudimentary knowledge of Microsoft desktop operating systems and Office suites / 365.
  5. Rudimentary understanding of networking technology and theory.
  6. Rudimentary understanding of and experience with domain name registration and DNS management.
  7. Ability to positively contribute to a dynamic and exciting team environment.
  8. A valid Class G driver's license and vehicle for travel throughout the National Capital Region.
  9. A police records check.
  10. Full COVID-19 vaccination.
Experience In The Following Are Considered a Strong Asset
  1. Microsoft server operating systems from 2012R2 and higher, Exchange, SQL, SharePoint, Active Directory, Group Policy, remote desktop services, virtualization, etc.
  2. Virtualization deployments (Hyper-V / VMWare).
  3. Installation and support of data backup systems, AV platforms, etc.
  4. Familiarity with, or possession of the following are highly desirable:
  5. A two-year associate’s degree in a computer related field, Network+ certification, or commensurate experience.
  6. MCSA certification or higher.
  7. RMM and PSA tools (ConnectWise).
  8. SonicWALL Firewalls.
  9. Dell PowerEdge Servers and iDRAC configurations.
  10. SIP-based telephony systems.
  11. WHM/cPanel and LAMP-based VPS services.
  12. Microsoft Exchange and SQL Server.
  13. Microsoft PowerShell.
  14. VMware vSphere.
  15. Citrix XenApp and CPSM.

Compensation will be entry-level with increases based on goals being met. Most importantly, you will have fun working with a successful and dynamic IT service company in Ottawa.

If this is you, contact us and apply

Job Types: Full-time, Permanent

Salary: From $37,000.00 per year ($3000.00 added at the end of probation)

Benefits
  1. Dental care.
  2. Extended health care.
  3. On-site parking.
  4. Paid time off.
  5. Vision care.
Schedule

Monday to Friday.

Class G Licence (required).

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