Branch Representative

1 week ago

Nepean, Ontario, Canada The Group Master Full time

Master, for over 70 years
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010.

As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United States.


A Great Place To Work
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.


As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales.

You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.

What you will accomplish with us:

  • Provide an outstanding customer service in a wholesale distribution environment;
  • Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
  • Manage all incoming phone calls and text messages in a professional manner;
  • Source parts and/or equipment in collaboration with buying groups and suppliers;
  • Understand clients' needs and suggest appropriate products or services to achieve satisfaction;
  • Build sustainable customer relationships and trust with customers account through open communication;
  • Follow company guidelines, policies and procedures;
  • Address customer's concerns and offer the best solution to solve the problem in a timely manner;
  • Conduct physical inventory and maintain inventory accuracy and cleanliness;
  • Various other related duties including after hours oncall duties to support the branch as assigned by supervisor.

What You Bring to Our Team:

  • Excellent verbal and written communication skills;
  • Professional phone manner and customer service skills;
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
  • Ability to multitask, prioritize, and manage time effectively;
  • Problem solving abilities;
  • Good sales abilities and persuasiveness;
  • Ability to work under pressure unsupervised;
  • Strong work ethic and positive team attitude;
  • Postsecondary education (an asset);
  • Ability to respond to emergency after hours call in an oncall rotation;
  • Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
  • Completion of professional degree in refrigeration, heating, ventilation (an asset);
  • Ability to operate a forklift, training will be provided as needed;

Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa).


Competitive Benefits:
In addition to a rewarding career within our team, we offer

  • Medical and dental coverage from day one, along with short and longterm disability protection
  • Contribution to a collective registered retirement savings plan upon starting your role.
  • Wellness spending account
  • An employee assistance program including psychological, financial, and legal support.
  • Access to telemedicine from the beginning of your employment.
  • Reimbursement of professional association membership fees.
  • Early vacation program.

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