Member Service Representative

7 months ago

Nepean, Canada Alterna Savings Full time

**Scope of Position**

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

**Major Responsibilities**
- Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
- Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
- Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
- Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
- Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
- Utilizes quarterly learning to adapt strategies and increase results.
- Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
- Actively collects applicable fees and revenues, contributing to branch financial goals.
- Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
- Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
- Performs other duties as assigned by Management.

**Expectations / Outcomes**
- Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
- Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
- Alterna Savings’ members will have the appropriate products that suit their needs.
- Professional and safe work environment is maintained.
- Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

**Qualifications**
- Post-secondary education preferred or an equivalent level of experience and education.
- Previous experience in a sales role, including cash is preferred.
- Previous Teller experience would be an asset.
- Ability to work flexible hours, including weekends.

**Competencies**
- Member/Client Centricity-Sustains member relations
- Continuous Learning & Agility-Self assesses and monitors oneself to maintain personal effectiveness
- Teamwork-Contributes positively as a team member
- Achievement Orientation-Consistently meets work expectations
- Adaptability-Recognizes how change will affect work
- Decision Making & Problem Solving-Makes decisions based on guidelines
- Impact & Influence-Uses facts and available information to persuade
- Initiative-Addresses current issues
- Follow all Alterna Savings and Alterna Bank Policies and Procedures

**About Alterna Savings**

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with 217,000 members through a network of 46 branches across Ontario, as well as call center and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.

**Working at Alterna**

Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 110 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has e

  • Member Service Representative

    6 months ago

    Nepean, Canada Alterna Savings Full time

    **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies...

  • Overnight Member Services Representative

    4 minutes ago

    Nepean, Canada Planet Fitness - Taymax Group Full time

    Nepean 1821 Robertson Rd, Nepean, ON K2H 8X3, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...

  • Member Service Representative

    7 months ago

    Nepean, Canada Alterna Full time

    **Reports to**:Manager, Personal Finance **Level**:B **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a...

  • Member Services Representative

    7 months ago

    Nepean, Canada Planet Fitness - Taymax Group Full time

    Nepean 1821 Robertson Rd, Nepean, ON K2H 8X3, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...

  • Seasonal Member Services Representative

    2 days ago

    Nepean, Canada Planet Fitness - Taymax Group Full time

    Nepean 1821 Robertson Rd, Nepean, ON K2H 8X3, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - All interested Applicants must be able to work mid-December through the end of _ - February.*_ Job Summary - We are looking for a part-time...

  • Customer Service Representative

    6 days ago

    Nepean, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    About the RoleWe are seeking a highly motivated Customer Service Representative to assist our customers in Nepean, Canada.As a key member of our team, you will be responsible for providing exceptional service and contributing to the overall success of our store.

  • Support Services Representative

    3 months ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Entry Level Customer Service Representative

    1 week ago

    Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Entry Level Customer Service Representative

    7 months ago

    Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Customer Service Representative

    1 month ago

    Nepean, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    In a fast-paced retail environment, we are seeking a skilled Customer Service Representative to assist customers, provide exceptional service, and contribute to the overall success of our store in Nepean.Key Responsibilities:Greet and assist customers with their purchases, ensuring a positive shopping experience.Maintain knowledge of products and promotions...

  • Customer Service Representative

    7 months ago

    Nepean, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    1 month ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    About beBee ProfessionalsWe are a dynamic company seeking a highly skilled and professional Customer Service Representative to join our team in Nepean, Canada. As a key member of our front-line staff, you will play a critical role in providing exceptional customer experiences.Salary and BenefitsThe salary for this position is $45,000 - $55,000 per year,...

  • Customer Service Representative

    7 months ago

    Nepean, Canada Georgian Water and Air East Full time

    **Overview** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a...

  • Client Service Representative

    3 months ago

    Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    7 months ago

    Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 months ago

    Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    5 days ago

    Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    7 months ago

    Nepean, Canada Sonovision Full time

    **JOB TITLE**:CUSTOMER SERVICE REPRESENTATIVE **COMPANY**: SONOVISION SONOVISION is a leading international company specializing in technical documentation and engineering services. We are seeking an extraordinary and dynamic individual to join our North America team as a Customer Service Representative and WOW our customers everyday. With our focus on...

  • Account Representative

    7 months ago

    Nepean, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel** healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Service, Warranty and Logistics Representative

    1 month ago

    Nepean, Canada VISTA SERVICES Full time

    **Service, Warranty and Logistics Representative** - 12-month contract - Hybrid position_ **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential...