Member Service Representative

4 months ago


Nepean, Canada Alterna Savings Full time

**Scope of Position**

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

**Major Responsibilities**
- Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
- Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
- Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
- Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
- Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
- Utilizes quarterly learning to adapt strategies and increase results.
- Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
- Actively collects applicable fees and revenues, contributing to branch financial goals.
- Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
- Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
- Performs other duties as assigned by Management.

**Expectations / Outcomes**
- Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
- Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
- Alterna Savings’ members will have the appropriate products that suit their needs.
- Professional and safe work environment is maintained.
- Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

**Qualifications**
- Post-secondary education preferred or an equivalent level of experience and education.
- Previous experience in a sales role, including cash is preferred.
- Previous Teller experience would be an asset.
- Ability to work flexible hours, including weekends.

**About Alterna Savings**

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with 217,000 members through a network of 46 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.

**Working at Alterna**

Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 110 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
- Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.



  • Nepean, Canada Alterna Savings Full time

    **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies...


  • Nepean, Canada Alterna Full time

    **Reports to**:Manager, Personal Finance **Level**:B **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a...


  • Nepean, Canada Planet Fitness - Taymax Group Full time

    Nepean 1821 Robertson Rd, Nepean, ON K2H 8X3, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...


  • Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Nepean, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...


  • Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...


  • Nepean, Canada Sonovision Full time

    **JOB TITLE**:CUSTOMER SERVICE REPRESENTATIVE **COMPANY**: SONOVISION SONOVISION is a leading international company specializing in technical documentation and engineering services. We are seeking an extraordinary and dynamic individual to join our North America team as a Customer Service Representative and WOW our customers everyday. With our focus on...


  • Nepean, Canada Georgian Water and Air East Full time

    **Overview** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a...

  • Account Representative

    5 months ago


    Nepean, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel** healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....


  • Nepean, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Nepean is looking for a talented Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada Handi-House Full time

    Handi-House, a leader in the retailing of mobility aids and home health care, is seeking a full-time customer service representative who will interact with clients and answer phone messages. We sell, service and rent walkers, wheelchairs and other home health care products to a growing market for seniors, caregivers and others in need of various mobility and...


  • Nepean, Canada SIMPLICITY CAR CARE Full time

    Busy automotive repair & body shop looking for a client service representative. **Responsibilities**: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products and services to customers based on their needs and preferences - Maintain accurate and detailed records of customer interactions and...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Nepean, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Account Representative

    5 months ago


    Nepean, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal...


  • Nepean, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer preferences.Maintain cleanliness at the food counter and restock supplies.Handle cash...


  • Nepean, Ontario, Canada East India Company Restaurant Ottawa West Full time

    Job SummaryWe are seeking a highly motivated and organized Server - Food and Beverage Services Representative to join our team at East India Company Restaurant Ottawa West. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our...