Bilingual Customer Service Representative

4 weeks ago

Nepean, Canada Randstad Canada Remote Work Freelance Full time
Are you looking for your next career opportunity? Looking to expand your customer service skills? Want to make a difference on a day to day basis? Do you have an interest in helping people move, and in working in a government-adjacent company?

If yes, this might be just the job for you

We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. Youâll be responsible for providing world class customer service to callers over the phone and via email This Ottawa office is a great space to work and we know youâll love it here

Advantages
⢠$20.50 / hour
⢠Monday-Friday work week
⢠Hours of work between 8am-8pm
⢠Accessible by public transit (only paid parking available)
⢠Team oriented environment
⢠Great location by restaurants and café's
⢠Possibility of permanency
⢠Opportunity for growth and development

Responsibilities
⢠Receive calls, emails, chats and video calls
⢠First point of contact for clients in stressful situations
⢠Provide sound advice and suggestions based on policies
⢠Effectively handle customer inquiries and issues
â¢Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision

Qualifications
⢠Bilingual French and English is mandatory
⢠Some call center experience
⢠Familiar with CRM systems
⢠Strong phone and verbal communication skills
⢠Customer focused
⢠Ability to multitask, set priorities and manage time effectively
⢠Must be eligible to obtain a government security clearance (reliability)

Summary
Please apply byâ¦

Visiting www.randstad.ca and apply through the posting
Email us at: katisha.gilbert@randstad.ca (please use "Customer Service Representative- Relocation" as the subject)

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

  • Customer Service Representative

    3 weeks ago

    Nepean, Canada The HR ICU Full time

    **Job Title**: Customer Service Representative (Contractual) **Company**: Marcan Pharmaceuticals **Location**: Ottawa, ON **Key Responsibilities**: - Respond to customer inquiries, provide product information, and assist with order processing. - Maintain a high level of customer satisfaction through effective communication and issue resolution. - Utilize...

  • Customer Service Representative

    1 week ago

    Nepean, Canada Handi-House Full time

    Handi-House, a leader in the retailing of mobility aids and home health care, is seeking a full-time customer service representative who will interact with clients and answer phone messages. We sell, service and rent walkers, wheelchairs and other home health care products to a growing market for seniors, caregivers and others in need of various mobility and...

  • Customer Service Representative

    1 week ago

    Nepean, Canada Capital BBQ Full time

    **OVER 35 YEARS OF MAKING 'BACKYARD HEROES'** At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered. We are...

  • Customer Service Representative

    4 weeks ago

    Nepean, Canada The HR ICU Full time

    **Job Title**: Customer Service Representative (Contractual) **Company**: Marcan Pharmaceuticals **Location**: In the Ottawa Office **Key Responsibilities**: - Respond to customer inquiries, provide product information, and assist with order processing. - Maintain a high level of customer satisfaction through effective communication and issue resolution. -...

  • Inbound Customer Service Representative

    6 days ago

    Nepean, Canada Costco Wholesale Canada Full time

    At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents. **Look forward to**: - A fun, fast-paced environment - The opportunity to help others by offering excellent member service - Continued...

  • Inbound Customer Service Representative

    1 week ago

    Nepean, Canada Costco Wholesale Canada Full time

    At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents. **Look forward to**: - A fun, fast-paced environment - The opportunity to help others by offering excellent member service - Continued...

  • Inbound Customer Service Representative

    6 days ago

    Nepean, Canada Costco Wholesale Canada Full time

    At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents. **Look forward to**: - A fun, fast-paced environment - The opportunity to help others by offering excellent member service - Continued...

  • Inbound Customer Service Representative

    3 days ago

    Nepean, Canada Costco Wholesale Canada Full time

    At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents. **Look forward to**: - A fun, fast-paced environment - The opportunity to help others by offering excellent member service - Continued...

  • Call Center Customer Service Representative

    1 week ago

    Nepean, Canada Capital BBQ Full time

    **OVER 35 YEARS OF MAKING 'BACKYARD HEROES'** At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered. **ARE...

  • Customer Service Representative

    2 weeks ago

    Nepean, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    6 days ago

    Nepean, Canada Sonovision Full time

    **JOB TITLE**:CUSTOMER SERVICE REPRESENTATIVE **COMPANY**: SONOVISION SONOVISION is a leading international company specializing in technical documentation and engineering services. We are seeking an extraordinary and dynamic individual to join our North America team as a Customer Service Representative and WOW our customers everyday. With our focus on...

  • Call Center Customer Service Representative

    3 weeks ago

    Nepean, Canada Capital BBQ Full time

    **OVER 35 YEARS OF MAKING 'BACKYARD HEROES'** At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered. We are...

  • Full-time Customer Service Representative

    3 weeks ago

    Nepean, Canada Human Care Canada Inc. Full time

    **About us** We are professional, innovative, customer-centric, and our goal is to Human Care Group produces and provides walking aids, safe patient handling products, healthcare beds, medical equipment, and furniture. We improve freedom of movement and quality of care for millions of people around the world. Our vision is that our products become a natural...

  • Full-time Customer Service Representative

    3 days ago

    Nepean, Canada Human Care Canada Inc. Full time

    **About us** We are professional, innovative, customer-centric, and our goal is to Human Care Group produces and provides walking aids, safe patient handling products, healthcare beds, medical equipment, and furniture. We improve freedom of movement and quality of care for millions of people around the world. Our vision is that our products become a natural...

  • Customer Service Representative

    3 weeks ago

    Nepean, Canada CARSTAR Kanata Full time

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. -...

  • Csr - Customer Service Representative

    2 weeks ago

    Nepean, Canada SIMPLICITY CAR CARE Full time

    Busy automotive repair & body shop looking for a client service representative. **Responsibilities**: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products and services to customers based on their needs and preferences - Maintain accurate and detailed records of customer interactions and...

  • Customer Service Position

    2 weeks ago

    Nepean, Canada Georgian Water and Air East Full time

    **Overview** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a...

  • Entry Level Customer Service Representative

    4 weeks ago

    Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Entry Level Customer Service Representative

    4 weeks ago

    Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Entry Level Customer Service Representative

    2 weeks ago

    Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...