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Office Representative

4 months ago

Nepean ON, Canada The Group Master Full time

Master, for over 70 yearsWe lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United States.You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.Manage all incoming phone calls and text messages in a professional manner;• Build sustainable customer relationships and trust with customers account through open communication;• Follow company guidelines, policies and procedures;• Professional phone manner and customer service skills;• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);• Post-secondary education (an asset);• Ability to respond to emergency after hours call in an on-call rotation;• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);• Completion of professional degree in refrigeration, heating, ventilation (an asset);• Ability to operate a forklift, training will be provided as needed;Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa).Competitive Benefits: In addition to a rewarding career within our team, we offerMedical and dental coverage from day one, along with short and long-term disability protectionContribution to a collective registered retirement savings plan upon starting your role.Wellness spending accountAn employee assistance program including psychological, financial, and legal support.