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Operations Support Coordinator

3 months ago

Toronto, Ontario, Canada The Co-operators Full time

Position Overview:

Company:
Duuo Insurance Services Inc.

Number of Positions: 1

Language:
This role operates in English.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:


Duuo was created by The Co-operators, a proudly Canadian insurance company founded by a small group of farmers and social pioneers.

Duuo is the 21st century version of this mindset We're dedicated to creating new, on-demand solutions to meet the emerging needs of Canadians.


How you will create impact:

  • Contribute to the development and documentation of operations policies and procedures
  • Supporting the development and documentation of frontline workflows and procedures
  • Working with the leadership team to document business needs
  • Gathering available information to prepare summary reports related to key business operation objectives and identify trends and gaps
  • Assist with a variety of administrative tasks and special projects as needed

How you will succeed:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages.
  • You're an effective team player who shares knowledge to support your peers.

To join our team:

  • 12 years of experience in Insurance experience with working knowledge of home and auto product suite.
  • You have completed postsecondary education in Business Administration or a related discipline.
  • You have knowledge of project delivery basics and tools such as JIRA
  • Contact Centre experience with multi channel
***
What you need to know:
  • Extended work hours, including weekends, may be required during peak periods.

What's in it for you?:

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Interested in applying?:


Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.