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Arabic Bilingual Customer Service Officer

3 months ago

Vancouver, British Columbia, Canada VFS Services USA Full time
VFS Global, the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our V

isa Application Center in Vancouver. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.

Written & verbal communication skills in Arabic is preferred.

Submission Officer

_ROLE AND RESPONSIBILITIES_

  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution of WB Project

EXPERIENCE/QUALIFICATIONS REQUIRED:

-
Fluent in English
is a requirement for this position
:

-
Bilingual and fluent in Arabic
is a preferred for this position
:

  • Excellent written & verbal communication skills in both Arabic and English
  • Minimum education: Bachelor's degree or global equivalent
  • Good knowledge of Microsoft Office packages
  • A good attention to detail and high level of accuracy under tight timelines
  • A proactive 'cando' attitude
  • Flexible / ready and willing to additional hours, if needed
  • Attractive Pay and Medical benefits