E-commerce Inside Sales Specialist

1 week ago

BasSaintLaurent, Canada Guillevin International Full time
e-Commerce Inside Sales Specialist

Status:
Regular, Full time

**Location**:
St-Laurent, Quebec
Job Description
- Poste Hybride *_

Vous êtes orienté vente et service à la clientèle? Vous appréciez le e-commerce? Nous avons un nouveau défi professionnel pour vous

Guillevin est présentement à la recherche d'un Représentant à la clientèle e-commerce, alors rejoignez vite notre équipe

Le Représentant à la clientèle e-commerce, effectue un travail essentiel au succès de Guillevin en vendant des produits du e-commerce, traitant les commandes e-commerce des clients, fournissant des informations sur les prix et/ou des informations techniques, et en trouvant des solutions aux problèmes des clients en temps opportun. Votre interaction avec les clients sera donc ce dont ils se souviendront, ce dont ils parleront et ce qu'ils adoreront chez nous
- Pour quelles raisons vous aimerez travailler chez Guillevin?_
- Gagnez plus: un salaire concurrentiel ainsi qu'une participation à notre généreux programme de partage des profits qui reconnaît la contribution individuelle de nos employés vous sera proposé.
- Évolution de carrière: nous encourageons les employés à bâtir une carrière intéressante et stimulante avec des possibilités d'avancement et de formation continue. Nous donnons la chance aux employés de développer leur autonomie, leurs aptitudes et compétences professionnelles.
- Avantages sociaux: notre gamme d'avantages sociaux tient compte notamment d'un programme d'assurance collective en soins de santé (soins paramédicaux, soins dentaires, médicaments, examen de la vue et soins visuels, programme d'aide aux employés avec télémédecine); d'une cotisation généreuse à un REER; de la possibilité de contribuer à un CELI avec un taux collectif avantageux; d'un programme de bourses d'études supérieures pour les enfants de nos employés, et plus encore Découvrez les avantages dont vous bénéficierez après avoir choisi votre emploi chez Guillevin.
- Restez actif: vous serez toujours en mouvement pendant votre quart de travail dans un milieu de travail dynamique au rythme soutenu, habilitant, convivial et ouvert à la réalité d'aujourd'hui.
- Le quotidien du Représentant à la clientèle e-commerce_
- Supporter la croissance e-commerce dans les ventes en ligne : gérer et redistribuer de façon proactive les commandes du e-commerce provenant du site internet et proposer des produits associés et/ou alternatifs, si nécessaire
- Encadrer, supporter et adresser les besoins des clients : répondre aux demandes de renseignements des clients, répondre aux clavardage, courriels et aux appels téléphoniques en temps opportun pour assurer la satisfaction du client, chercher et fournir l'information adéquate au niveau des prix et des produits
- Faciliter l'expérience en ligne de nos clients : prendre les mesures nécessaires pour résoudre les problèmes de service à la clientèle et assurer le suivi en vérifiant que les engagements sont respectés par la suite
- Résoudre des problèmes techniques mineurs et rapporter ceux plus complexes au gestionnaire e-commerce
- Gérer toutes les demandes de retour des clients
- Maintenir à jour ses connaissances techniques sur les diverses gammes de produits et élargir sa connaissance du système
- Toutes autres taches connexes
- Profil recherché du Spécialiste ventes internes e-commerce_
- Minimum de trois (3) à cinq (5) ans d'expérience dans l'industrie de préférence, ou une combinaison de formation et d'expérience professionnelle pertinente sera considéré comme un atout
- Excellent dans le service à la clientèle
- Expérience avec le service après-ventes
- Compétences démontrées en relations humaines
- Excellentes compétences en communication et en organisation
- Excellente connaissance du français et de l'anglais à l'oral et à l'écrit
- Bonne connaissance de MS Office (Word, Excel, Outlook, etc.)
- Une expérience en e-commerce est considérée comme un atout

What's in it for you
- We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee's children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing netwo

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