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2slgbtq+, Black and Women in Enterprise Customer

3 months ago

Toronto, Ontario, Canada TD Bank Full time
All companies are not the same. What makes TD special as a business is also, what makes us special as an employer.

Why TD?

TD's Colleague Promise:
A better you. A better us.
A more confident you means a stronger us. We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That's our unique and inclusive culture.

Department Overview


TD is on a journey to leverage its strong brand equity to become the undisputed bank of choice in the 2SLGBTQ+, Black, and Women in Enterprise communities.

To win and reach our vision, we have built a cross-enterprise effort that includes TD Business Banking, TD Wealth and TD Canada Trust with a plan and capabilities to enhance our brand, deepen relationships with existing customers and drive new to bank business.


These initiatives will have detailed market analysis and customer research, as well as reviews of our credit processes, product offerings, referral/acquisition programs, training and recruitment efforts.


The goal of the Customer Segments team is to provide elevated advice for 2SLGBTQ+, Black, and Women in Enterprise customers to enhance financial health and security.

The team is responsible for developing, implementing and sustaining customer segment programs to build awareness, accelerate acquisition and deepen customer relationships.


The team will actively work to strengthen the strategic and tactical alignment between core businesses including TD Canada Trust, TD Wealth, TD Business Banking and TD Insurance.

It will also include involvement with enterprise partners like Marketing, Digital and our Customer Contact Centers.

Success for Segment Strategy will be measured along a number of metrics:

  • Increasing Share of Wallet and Market Share at aby segments and business level
  • Deepening client customer relationships across TD Business Banking, TD Wealth and the Enterprise
  • Driving new to bank acquisition
  • Enhancing Client Customer Experience

Accountabilities:

We have 3 internship opportunities for each of our respective segments: 2SLGBTQ+, Black Customer Experience or Women in Enterprise.

This internship role will support by providing a broad range of analysis and/or project support in the development of business programs, including processes and procedures development and monitoring.


Job Requirements

  • Demonstrated understanding of the lived experiences of 2SLGBTQ+ and/or Black and/or Women in Enterprise communities
  • Involvement while being an ambassador, promoter, or supporter of any of the listed communities
  • Be passionate about Diversity and Inclusion initiatives
  • Business acumen and analytical skills
  • Strong knowledge of Microsoft Office
  • Currently enrolled in a relevant postsecondary program with a preference towards 3/4th year business students
  • Previous TD working experience is an asset

Additional Information

Early Talent Requirements

  • Work Term
    : May-August:
-
Hybrid work environment: 2 days in office, 3 days remote:

  • Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
  • TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Type of Role

  • Internship/Co-Op and Summer Opportunities

Start Date

  • Summer

Job Family

  • Campus

Job Category - Primary

  • Campus
Program

Job Category(s)

  • Campus
Program

Hours

  • 37.5

Business Line

  • Corporate

Time Type

  • Full Time

Employment Type

  • Intern / Student

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Toronto

Work Location

  • TD Centre
  • West 100 Wellington Street West

Job Expires

  • 03Feb2023