Donor Care Representative

1 week ago


Etobicoke, Ontario, Canada Inter-Varsity Christian Fellowship of Canada Full time

Position Overview:

Key Responsibilities:

  • Conduct daily donation handling and importing activities to ensure donations are captured accurately in our database (Virtuous) within organizational standards.
  • Actively review and update database records to confirm accurate donor and donation information.
  • Maintain donor and donor record information across InterVarsity's multiple systems and perform regular reconciliation activities to ensure a high degree of accuracy in our data.
  • Participate in donation related endofthe
- month activities to support InterVarsity's responsibilities as a registered charity in Canada, including donation reconciliation and tax receipting.

  • Actively communicate with ministry partners and staff to provide timely information and foster trust between the organization and our people.
  • Ensure knowledge and understanding of all InterVarsity business requirements and follow accordingly.
This includes policies and procedures such as, but not limited to:
major gifts; response times for various activities; records retention; tax receipts; joint giving; gift acceptance; etc.

  • Other duties as assigned by the Donor Services and Care Manager

Qualities & Qualifications:

  • Personal relationship with Jesus Christ and desire to grow as a follower
  • Minimum one to two years' experience in frontline customer service with proven ability and knowledge of customer services best practices with a 'donor and staff first' approach
  • Excellent verbal and written English communication and interpersonal skills
  • Demonstrated experience researching problems, resolving issues and communicating solutions
  • Highlevel of attention to detail
  • Ability to listen carefully and communicate clearly in responding to inquiries
  • Experience with Customer Relationships Management systems, donations platforms and payment processors an asset.
  • Ability to focus on multiple priorities, to manage timesensitive tasks, and meet deadlines
  • Ability to take initiative and work independently while respecting team work
  • Selfmotivated and selfdirected learner, committed to keeping up with ministry progress and personal skills development
  • Postsecondary education preferred

Key Outcomes:

  • Continued growth in your relationship with God
  • Excellent customer service is delivered and experienced by both internal and external customers/stakeholders
  • Donations are processed accurately while meeting deadlines o Inquiries are responded to with accurate and timely information
  • All communications are caring, courteous and professional
  • Organize work flow efficiently to ensure effective completion of tasks
  • Contribute to team developments

Salary:
From $37,931.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Etobicoke, ON M9W 6H3: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Etobicoke, ON M9W 6H3

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