![CSN 427 Auto Collision](https://media.trabajo.org/img/noimg.jpg)
Automotive Customer Service Representative
1 week ago
CSN 427 Auto Collision is currently looking for a
Automotive Customer Service Representative **to join our growing team The Customer Service Representative provides a high level of face-to-face customer service and supports customers' needs throughout the vehicle repair process.
Major Areas of Responsibilities
- Provides courteous assistance to customers and educates customers on the collision repair process
- Facetoface interaction with customers
- Evaluating vehicle damage and taking photos as required
- Capturing complete list of customers' expectations and if necessary negotiating on service deliverables
- Understanding specific insurers' claims processing policies and processes and following them accordingly
- Maintaining updated customer files
- Timely twoway communication with/ between internal and external customers
- Providing backup to Front Office Administrator, i.e. answering phones and greeting customers
Required Education, Skills and Qualifications
- 3 years' experience in Customer Service, previous experience in the automotive industry is preferred.
- Knowledge of collision repair process and/or auto insurance claims is an asset.
- Experience in Sales
- Analytical and problem solving skills.
- Efficient use of Microsoft Office and the Internet.
- Effective written and verbal communication skills.
Company Profile:
CSN 427 Auto Collision is a dynamic and progressive collision repair facility, in business for over 45 years in the west end of Toronto. Our company is committed to providing a positive work environment that encourages professional growth.
We offer a competitive benefits package that includes:
- Company sponsored training
- Competitive wages
- Paid vacation
- Medical benefits
We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer.
Job Types:
Full-time, Permanent
Salary:
From $22.50 per hour
Expected hours: 44 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
Experience:
- customer service: 3 years (preferred)
- Sales: 2 years (preferred)
- Automotive: 3 years (preferred)
Licence/Certification:
- Class G Licence (required)
Work Location:
In person
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