Automotive Customer Service Representative

1 week ago


Etobicoke, Ontario, Canada CSN 427 Auto Collision Full time

CSN 427 Auto Collision is currently looking for a
Automotive Customer Service Representative **to join our growing team The Customer Service Representative provides a high level of face-to-face customer service and supports customers' needs throughout the vehicle repair process.

Major Areas of Responsibilities

  • Provides courteous assistance to customers and educates customers on the collision repair process
  • Facetoface interaction with customers
  • Evaluating vehicle damage and taking photos as required
  • Capturing complete list of customers' expectations and if necessary negotiating on service deliverables
  • Understanding specific insurers' claims processing policies and processes and following them accordingly
  • Maintaining updated customer files
  • Timely twoway communication with/ between internal and external customers
  • Providing backup to Front Office Administrator, i.e. answering phones and greeting customers

Required Education, Skills and Qualifications

  • 3 years' experience in Customer Service, previous experience in the automotive industry is preferred.
  • Knowledge of collision repair process and/or auto insurance claims is an asset.
  • Experience in Sales
  • Analytical and problem solving skills.
  • Efficient use of Microsoft Office and the Internet.
  • Effective written and verbal communication skills.

Company Profile:

CSN 427 Auto Collision is a dynamic and progressive collision repair facility, in business for over 45 years in the west end of Toronto. Our company is committed to providing a positive work environment that encourages professional growth.

We offer a competitive benefits package that includes:

  • Company sponsored training
  • Competitive wages
  • Paid vacation
  • Medical benefits
We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer.

Job Types:
Full-time, Permanent

Salary:
From $22.50 per hour

Expected hours: 44 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Experience:

- customer service: 3 years (preferred)

  • Sales: 2 years (preferred)
  • Automotive: 3 years (preferred)

Licence/Certification:

  • Class G Licence (required)

Work Location:
In person

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