Guest Experience Representative

2 weeks ago


Etobicoke, Ontario, Canada Woodbine Entertainment Full time
Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.


We are also currently on an amazing 20-year journey to 'build a city within a city' and transform the largest privately held land in Toronto into one of Canada's premiere entertainment destinations.

This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse.

We also take care of our PEOPLE.

Here are some of the things we offer:

Full Group Benefits Plan

Pension

Paid Vacation

Discounts on Food

Ontario Attractions Discount

Free Parking

Opportunities for Advancement

Social Responsibility Initiatives
We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome

Our Values & Beliefs

\u007C WOW EVERY GUEST \u007C OWN IT \u007C LISTEN & CONNECT - PEOPLE MATTER \u007C FUEL THE FUN & PASS IT ON \u007C TRUST IN OUR TEAM \u007C #WE CARE \u007C PURSUE YOUR POTENTIAL \u007CBE BOLD\u007C BE ALL IN \u007C

Are you interested in pursuing a career in Sports and Entertainment and/or have a passion for creating memorable guest experiences?


Guest Experience Representatives serve as the face and voice of Woodbine Entertainment by building brand recognition, successfully promoting our products and delivering a winning guest experience.


The main responsibilities of this job are:

delivering on our Brand Promise by creating winning experiences, sharing the fun and excitement of Horse Racing, assisting with the execution of one of Woodbines' exciting events and providing high energy tours and experiences of Woodbine amenities.


What are we looking for:

  • Enrollment in an Events, Hospitality & Tourism, Marketing, Sports Management or Hospitality. Post-Secondary program is an asset.
  • Minimum of one (1) year experience in a customer facing role.
  • Brand Ambassador experience is an asset.
  • A outgoing personality, bursting with enthusiasm.
  • Forward thinking and able to anticipate guests' needs
  • Strong communication skills and confidence to address large groups
  • Must be flexible to work major events and holidays
Guided by our Values and Beliefs, Woodbine Entertainment commits to providing an authentic and empowering work experience Please reach out if you're ready to embrace change and be part of a new breed of experience while working for one of Canada's certified Great Places to Work

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