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Ip & Client Solutions Specialist (Inside Sales)

4 months ago

Toronto, Ontario, Canada Heer Law Full time

Overview
Are you entrepreneurial, competitive and great on the telephone? Are you looking to be a vital member of a tight-knit team? Do you want your daily work to really make a difference to the success of a law firm and its clients? Look no further—we have the job for you


Heer Law is a boutique intellectual property law firm located in downtown Toronto that is looking to fill an opening for a pivotal member of our client intake team.

We are currently seeking a highly driven IP & Client Solutions Specialist to join our existing sales and client intake team.

This is a fantastic opportunity for someone who wants to learn, grow and thrive as an integral part of the sales process for legal services.


Primary Responsibilities (90% of time)

  • Help manage the client intake process, including:
  • creating a positive and professional first impression on behalf of the firm, including instilling confidence in our abilities and a willingness and desire to help
- following the firm's guidelines on how to communicate with prospective new clients in the most effective manner
- helping to increase the firm's sales conversion rate, with a focus on converting prospects into actual clients
- helping prospective new clients see the difference between working with the firm and not working with the firm
- following up with prospective new clients to answer any further questions and to keep the door open for them to hire the firm when they are ready
- making outbound telephone calls to existing clients to cross sell the firm's legal services and develop new business opportunities

Secondary Responsibilities (10% of time)

  • Help with administrative tasks, including:
  • running conflict checks
- verifying a client's identity by sending out a Client Identification Information form through our CRM software, Lawmatics
- preparing an engagement letter and then arranging for the client's signature (also through our CRM software, Lawmatics)
- arranging for the client to provide the initial financial retainer

Qualifications

  • 1+ years of proven sales experience; customer service experience is also an asset
  • Track record for achieving organizational targets
  • High level of professionalism, confidentiality and discretion
  • Excellent oral and written communication skills, grammar, attention to detail and spelling
  • Strong telephone presence
  • Strong listening and presentation skills
  • Familiarity with CRM software and/or a demonstrated proficiency in technology and the ability to quickly learn about new tools
  • Education or work experience the equivalent of a bachelor's degree
  • The ability to absorb and communicate the firm's technical legal services and convey them effectively to prospective new clients
  • Experience with or interest in intellectual property, startup or small business development, technology and innovation, arts and entertainment and/or entrepreneurship

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Experience:

- sales: 1 year (preferred)

Work Location:
In person