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Adoption Specialist

3 months ago

Red Deer, Alberta, Canada Central Alberta Humane Society Full time

Description:


The Adoption Specialist position is part of both the Animal Care team and the office Administration Team and is the front line for our facility.

You must have a strong commitment to customer service, and compassion, be detail oriented and have a commitment to ensuring the humane treatment of companion animals


This role is the face of our animal shelter and is responsible for ensuring a high standard of professionalism is maintained while providing information to customers and members of the public about our services.


Qualifications:

  • High School diploma or equivalent
  • Exemplary customer service experience in a fastpaced environment
  • Excellent communication skills both verbal and written, and creative writing ability
  • Strong stress and crisis management with conflict resolution skills
  • Ability to handle a phone system with multiple incoming lines
  • Ability to multitask and stay organized on multiple projects
  • Highly motivated selfstarter who takes the initiative with mínimal supervision
  • Experience in Microsoft Office 365 Suite ability to learn shelter specific programs
  • Previous experience in an animal care environment is considered an asset
  • Position is physically demanding and includes heavy lifting, pushing and pulling which requires an individual with the ability to lift fifty (50) lbs comfortably
  • Possess a love of animals, an enthusiastic personality, and a strong sense of professionalism.

Responsibilities:

  • Provide shelter and program information to customers and public while complying with organizational policy, procedure, and best practice
  • Tracks and manages retail sales including processing through shelter software and daily cashout reporting and deposit preparation
  • Manage City of Red Deer dog licensing and permit program
  • Completes and maintains all animal administration processes and adoption forms
  • Maintains retail store including displays and signage, inventory tracking and management, organizing, stock rotation and housekeeping as required
  • Ensures security of the building at the end of shift
  • Processes adoptions, lost and found, returntoowner files, and cremation requirements
  • Processes and maintains current Society Memberships, contact information and tracking spreadsheets
  • Creates animal profiles, prepares and updates animal story boards
  • Track and update animal update current information for CA Humane website and assigned social media
  • Liaise with volunteers when Volunteer Coordinator is absent
  • Prepares daily written documentation, reporting and file updates
  • Assists Management as required
  • Performs other duties as required.

Job Types:
Part-time, Permanent

Salary:
From $17.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • Weekends as needed

Experience:

- administrative assistant: 1 year (preferred)

- reception: 1 year (preferred)

Work Location:
In person