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Front Desk Clerk, Hotel

3 months ago

Whitehorse, Yukon, Canada Sternwheeler Hotel & Conference Centre Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 35 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
- or equivalent experience

Work setting:

  • Hospitality industry
  • Urban area
  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:

  • Multiline switchboard
  • Word processing software
  • Spreadsheet
  • Internet
  • MS Outlook
  • Jonas Software

Security and safety:

  • Criminal record check
  • Immunization records

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability:

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Health benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits:

  • Group insurance benefits
  • Life insurance