Administrator, Payment Operations

2 weeks ago


Victoria, British Columbia, Canada Coast Capital Savings Full time

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want.

It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong.

Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.


Administrator, Payment Operations:

Location:
Help Headquarters

Job Type:
Full Time

Pay Grade:3

myWork Options:
Hybrid

What's the job?


The Administrator, Payment Operations is responsible for providing quality, professional customer service and Payments/ABM related support to branches, Call Centre, various Administration departments and external third party vendors.

The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance to the appropriate policy/procedure.

It is essential that s(he) processes each day's work promptly, efficiently and with due care and attention.

Payment Operations operates six days a week and requires that team members have flexibility to work shifts of varying hours and days.


What you'll get to do:


Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions; including but not limited to, reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.

Have the skills, ability, knowledge and willingness to move between and support various functional teams to meet the needs of the department

Confidently and professionally liaise with various external third party vendors

Be familiar with a combination of external third party vendor systems and programs

Keep abreast of policy changes/procedures and systems and technology applicable to the position

Respond positively to changes, challenges and new opportunities

Support department and corporate projects and initiatives

Facilitate processes by assisting others, including branch staff and other departments

Make recommendations for improvement of existing process or development of new processes within the department and corporately

The Administrator is in regular contact with branch staff, partner departments, customers, management and outside third party agencies to secure and/or provide information

Provide professional, friendly service to all customers, internal and external

Provide technical support, policy interpretation and assistance to all members

Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalate as needed.

Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy

Provide regulatory and internal policy interpretation and procedural advice to staff at all levels of Branch, Contact Centre, other Admin departments and external parties

Contribute to a positive team environment by working efficiently, professionally, and in a friendly manner

Cross train in department functions as required and have the knowledge, skills and abilities to move seamlessly from one area of the department to another

Be flexible in working any shift as required by the department

Assist others and actively participate in other duties or projects as assigned. Share ideas and opinions to improve our processes and efficiencies

Who are we looking for?
Minimum - 3 Years of Job-Related Experience


Practical experience in the role of Member Service Representative within Coast Capital Savings or in a similar position in the financial industry.

High School Diploma/Grade 12.

A Working Proficiency with Coast Capital Banking System

Basic Skills and/or knowledge in the areas of accounting, administration processing and data inputting are necessary including MS Excel, Word and Outlook

Conversant in applicable CCS products and services and procedures

Communicate effectively with a wide ranging audience of individuals when giving or obtaining information of varying complexity verbally and in written communications

Ability to effectively multi-task and prioritize

Ability to understand, interpret and advise on policy and procedure

Effectively utilize administration skills ensuring accuracy and attention to detail

Ability to organize and process large volumes of paperwork

Precise adherence to standards, regulatory requirements and service levels while meeting predetermined deadlines

Ability to contribute to a positive team environment by working efficiently, professionally and

  • Victoria, British Columbia, Canada Westbow Group of Companies Full time

    Who we areFounded in Chilliwack, B.C. the Westbow Group of Companies aims to build our communities through construction, realty, wealth, agriculture, and charity. Since 1977, Westbow continues to grow and expand.We are a company that prides itself on its values: We work hard, we work smart We build lasting value We are creative and innovative We have fun We...

  • Cashier

    2 weeks ago


    Victoria, British Columbia, Canada Lumberworld Operations Ltd Full time

    Education: No degree, certificate or diploma Experience: Will trainWork setting: Retail businessTasks: Operate cash register Process money, cheques and credit/debit card payments Scan items Tabulate total payment for goods or services required Receive payment for goods or services Calculate daily/shift payments received and reconcile with total sales...


  • Victoria, British Columbia, Canada Western Stevedoring Full time

    Administrative Assistant - Victoria Cruise & Deep-Water TerminalWestern Stevedoring is a diversified marine logistics company committed to the success of our people, our customers, and our communities. Our operations at the Victoria Cruise & Deep-Water Terminal focuses on terminal/marine operations for cruise, breakbulk cargo, and fibre optic cable ships....


  • Victoria, British Columbia, Canada Pacific Northwest Transportation Services Full time

    Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon neutral transportation services for the cruise industry in Victoria, British Columbia Canada.Located at the Ogden Point Cruise Terminal, PNWTS operates convenient shuttle connections from the pier in the Breakwater District to downtown Victoria. As the exclusive supplier of...


  • Victoria, British Columbia, Canada National Bank of Canada Full time

    Primary Locations:Victoria, British Columbia**:Attendance:On-site**:Employee Status:Regular**:Schedule:Full-time**: Are you looking to advance your career as a Branch Administrator? Does managing and leading a branch team interest you? Do you have coaching and training skills? Do you have compliance experience and investment knowledge?This new opportunity...

  • Scale Operator

    2 weeks ago


    Victoria, British Columbia, Canada Heidelberg Materials US, Inc. Full time

    AutoReqId: 18277BRPay Class: Salaried Non-ExemptMinimum Pay Rate: $45,267.85Maximum Pay Rate: $61,111.60Department: DistributionLine of Business: AggregatesPosition Type: Full-TimeJob Posting:Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed...

  • Scale Operator

    2 weeks ago


    Victoria, British Columbia, Canada Heidelberg Materials US, Inc. Full time

    AutoReqId: 17979BRPay Class: Salaried Non-ExemptMinimum Pay Rate: $45,267.85Maximum Pay Rate: $61,111.60Department: DistributionLine of Business: AggregatesJob Posting:Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg...


  • Victoria, British Columbia, Canada Capital Regional District Full time

    Tenant Administrative ClerkReq ID: 920 Regular/ Auxiliary: Auxiliary - 6 Month TermRate of Pay: $ $36.85 per hour - plus 14% in Lieu of benefits Hours of Work: 70 hours bi-weeklyClosing Date: This position will remain open until filled. SummaryThis position provides administrative and clerical support related to tenant services for the Capital Housing...

  • HR Administrator

    2 weeks ago


    Victoria, British Columbia, Canada DoubleJump Full time

    We are seeking a highly organized and detail-oriented HR Administrator to join our growing team. In this role, you will be responsible for a variety of HR tasks, including recruiting, employee onboarding, maintaining employee records as well as some administrative tasks.Key Responsibilities: Oversee recruitment efforts by posting job ads, reviewing resumes,...

  • Office Administrator

    2 weeks ago


    Victoria, British Columbia, Canada Industrial Plankton Inc Full time

    Job Summary:We are seeking an Office Administrator / Bookkeeper Assistant to join our team. At Industrial Plankton, we develop and produce bioreactors, focused on improving global food security and mitigating greenhouse gasses. We're a manufacturing company with a healthy dose of R&D. We're a dynamic group that loves to innovate, build, and support our...

  • Office Administrator

    2 weeks ago


    Victoria, British Columbia, Canada BC Family Maintenance Agency Full time

    Have you ever considered a career with a BC Crown Agency where you can draw on your administrative talents and feel good about the work you do?The BC Family Maintenance Agency (BCFMA) works to support the goals of increasing access to justice, reducing child poverty and delivering services to citizens in a client-centric way. The BCFMA is a publicly funded,...


  • Victoria, British Columbia, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group's relentless commitment to customer satisfaction has allowed us to grow into one of Canada's largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...


  • Victoria, British Columbia, Canada Baker Tilly Canada Full time

    Receptionist/Administrative AssistantVictoria - Downtown, British Columbia, Canada:Current OpportunitiesReceptionist / Administrative Assistant at Baker Tilly Victoria, Sidney Office. Permanent, Full-Time.Your primary responsibilities will include:The Receptionist / Administrative Assistant will have:The ability to communicate with external and internal...


  • Victoria, British Columbia, Canada Thales Full time

    Location: British Columbia_Remote_Worker, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's...

  • Office Administrator

    2 weeks ago


    Victoria, British Columbia, Canada Westbow Group of Companies Full time

    Who we areFarm to Garden Organics, a division of Westbow Group is a Victoria based, organic materials recycler. We take local garden and forestry residuals and process them into a premium, organic, compost for landscapers, home gardeners, and local businesses. Our goal is to provide these related products and services with an underlying focus on quality,...


  • Victoria, British Columbia, Canada BC Ferries Full time

    Job Description:ACCOUNTS RECEIVABLE ADMINISTRATORVictoriaTerm Certain (2 year)As a key member of the Finance team, you oversee a large Accounts Receivable portfolio worth $56,000,000 annually from over 1200 accounts ensuring the timely, accurate invoicing and payment of accounts receivables, while managing credit and collection accounts. You perform all...


  • Victoria, British Columbia, Canada Devon Properties Ltd. Full time

    Summary:The Administrative Assistant is responsible for providing administrative and clerical support for multiple departments within Devon's head office. Responsibilities include, but are not limited to, project organization, daily support to Property Managers, tenant, vendor and owner correspondence, scheduling meetings and taking minutes, preparing...


  • Victoria, British Columbia, Canada School District #62 (Sooke) Full time

    ONE POSITION FOR MILLSTREAM ELEMENTARY SCHOOL.THIRTY-FIVE HOURS PER WEEK.PREFERRED KNOWLEDGE OF KEV CONNECT AND SCHOOL CASH ONLINE.SEE ATTACHED FOR COPIES OF THE UPDATED DISTRICT SCHOOL CASH ONLINE DOCUMENTATION AS FOLLOWS:KEV CONNECT MANDATORY WEBINAR TRAINING SESSIONS:KEV CONNECT IS A SERIES OF INTERACTIVE ONLINE LEARNING SESSIONS THAT ARE DESIGNED TO HELP...


  • Victoria, British Columbia, Canada CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...


  • Victoria, British Columbia, Canada Camosun College Full time

    A) JOB SUMMARYFacilities Services and Campus Development is responsible for planning, providing, and maintaining an appropriate and effective physical learning & working environment at Camosun College. As a key steward of the College's physical environment, the department is responsible for long term building and site planning, new construction, renovations...