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Principal, Customer Strategy

4 months ago

Canada League Full time

As a Principal - Customer Strategy you are responsible for developing business strategies and solutions for League's platform customers drive the commercial success of Platform Customer/s.

Our Platform as a Service business model (known as 'Powered by League') enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League's Health OS technology and infrastructure.

It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our Platform Customer's needs, and strong commercial acumen to identify and understand the impact of growth opportunities within Platform Customer relationships.

Act as the business lead from League for either smaller Platform Customers or specific solution areas in a given Platform Customer account (e.g. health, care delivery, benefits, member engagement etc.)
Identify opportunities to grow the customer account or expand League's revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
Compliance with Information Security Policies
Responsibility and accountability for executing League's policies and procedures
Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

8-10 years work experience, ideally with both management consulting and technology / delivery experience
~ Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
~ Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
~ Startup and/or growth stage technology experience preferred (but not required)
~ Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

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