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Bilingual Instrument Implementation Coordinator

3 months ago

Mississauga, Ontario, Canada Hologic Full time

Role:
Bilingual Instrument Implementation Coordinator

Location:
Office based, Mississauga

Contract:
Full-time permanent


Hologic is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood and to aid in biomedical research.

Hologic is also a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women.

Our business is dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis and less invasive treatments.


Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.

Our work atmosphere is stimulating, innovative and customer focused.

We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.


We are rapidly growing and yet we have never been more focused - on our people, on our growth, on our future.

There has never been a more exciting time in our company's history.


In this position you will be responsible for managing the installation and upgrading of our capital equipment across our Diagnostics and Breast & Skeletal Health product areas in Canada.


Your responsibilities will include but are not limited to:

  • Process capital orders for all divisions by consulting with Commercial, Supply Chain, Finance and Contracts departments
  • Place sales orders for Instrument start up orders with various warehouses by following the Site Assessments
  • Ensure the orders are fully reviewed by Finance team and cleared for shipment
  • Manage and Schedule Instrument Implementation Kick off calls with key stakeholders: Account Executive, Field Service Engineer, Application Specialist and Contracts
  • Work with Supply Chain, 3PL Warehouse and carriers and coordinate deliveries on the scheduled dates and time
  • Monitor and track cross border shipments and work with the Customs broker to clear the shipments through Customs
  • Work closely with Supply & Demand Planning team to ensure product availability for installations; contribute to allocation processes as required
  • Coordinate biweekly installation calls to track progress on installation projects and report on urgent required actions
  • Process and coordinate deliveries for third party supplied products
  • Assist with reverse logistics/returns for instrument orders, parts and tradeins
  • Assist with picking up the tradein, decommissioned equipment from the field and work with the warehouse on the disposition
  • Assist in shipping incident/damage investigations and determine causes and corrective actions
  • Assist with special parts orders for Field Service Engineers through Salesforce
  • Generate reports from Oracle, Qliksense for various stakeholders
  • Answer Customer calls from CXOne phone system and provide back up support to the Customer Support team
  • Develop and maintain effective cross functional working relationships with all stakeholders while owning the project management and execution process
  • Establish and/or contribute to creation of relevant SOPs related to installation processes

What you'll need to be successful in this role:

  • Demonstrated ability to work independently
  • Experience in a supply chain or order management role
  • Excellent attention to detail
  • Strong communication, interpersonal and organization skills able establish and build relationships with stakeholders and crossfunctional teams
  • Demonstrated problem solving, analytical and decisionmaking skills
  • Proficiency in Microsoft Office
  • Word, Excel and Outlook with
    advanced Microsoft Excel skills is (including VLOOKUPs and Pivot Tables).
  • Ability to exercise initiative and sound judgment in a variety of situations, including recommending improvements, using data and analytics
  • Bilingual in French and English
  • College degree or technical bachelor's degree

So why join Hologic?
Join us as today in a role that will affect the lives of millions.

Unleash your true potential and drive your own success in a company that is as ambitious and future focused as you.

We are committed to making Hologic the company where top talent comes to grow and so will provide comprehensive training to you on joining the organization.

For this position we will offer a competitive salary, annual bonus plan, phone and laptop. We also provide a full benefits package including private healthcare, pension and much more. One of our talent partners can discuss this in more detail with you.

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