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Bilingual Creditor Financial Administrator
3 months ago
Reporting to the Manager, Billing & Policy Administration, we are looking for a Bilingual Creditor Financial Administrator to join our growing Creditor team. You will support the ongoing administration functions for our Creditor clients, including handling phone inquiries and managing changes to coverage and bank account information.
What's in it for you
Immediate and ongoing career development. If you are seeking an opportunity in the stable financial services industry where you can expand your knowledge while utilizing your customer service background, this is the place to be. You will engage in cross-functional collaboration on various tasks and gain exposure to multiple facets of the business, our clients, and our products. Working under a manager who has established a successful career in this field and fosters a team environment of support, knowledge sharing, and enjoyment. We are an expanding organization with numerous chances for growth within our team or in other areas of the business.
What you will do
- Handle creditor phone queue by answering calls and voice mail messages from members and clients;
- Manage the creditor inbox by responding to email inquiries and corresponding directly with clients and plan members;
- Administer member billing by reviewing daily claims reports, verifying member Creditor insurance coverage, processing premium collections or coverage terminations for customers with insufficient funds, tracking details, and managing system entries;
- Ensure quality assurance by exceeding service standards, adhering to best practices, and identifying process improvement opportunities.
- The experience. Experienced in a call center environment, adept at managing demands, frustrations, and client interactions. Solution-oriented, customer-focused, able to handle high-pressure situations, and with a positive attitude dedicated to top-notch service, respect for confidentiality, and problem-solving.
- The interpersonal skills. A skilled active listener with empathy, tactful communication skills in English and French, and the confidence to ask questions and present information.
- The drive. Strong organizational skills for managing multiple tasks, following up on results, tracking information, and meeting deadlines. Highly collaborative, willing to dig deep for information and adjust priorities as needed.
- The technical skills. Analytical, comfortable with numbers, skilled in mathematical reasoning, and proficient in MS Office.
You will join a team committed to diversity, equity, and inclusion, valuing diverse perspectives to empower you to be the best version of yourself both at work and beyond.
Securian Canada offers a competitive total rewards program with various perks and benefits, including:
- Flexible work arrangements with financial support for better work-life balance;
- Generous starting paid vacation time, additional days based on years of service;
- Paid volunteer day to support causes you are passionate about;
- Paid personal and wellness days for total wellbeing;
- Educational assistance up to $3,500 annually;
- Flexible health and wellness account, along with comprehensive drug and dental coverage;
- Up to 14% combined contributions to RRSP matching program;
- Family-friendly maternity/parental leave, and
- Many more benefits, perks, and programs.
Begin paving your future path with Securian Canada. Apply today.
Securian Canada is dedicated to creating an inclusive work environment and ensuring equal employment opportunities for all qualified candidates. We are committed to accommodating applicants who require reasonable adjustments during the recruitment process. Please contact us for accommodation requests. All details provided during accommodation requests will be handled in compliance with applicable laws and company policies.
Who we are – and who we're here for
We prioritize all Canadians and their families, regardless of how they define family. Our practical insurance and protection solutions are designed to offer financial security, allowing Canadians to cherish every moment.
For over 65 years, we've empowered Canadians to face life's uncertainties with confidence. With locations across Toronto, Montreal, Burnaby, Waterloo, and Winnipeg, Securian Canada combines local expertise, a North American presence, and a global outlook while meeting market expectations. Alongside our U.S. parent company, Securian Financial, we are a prominent insurance provider in Canadian Financial Institution and Association & Affinity markets, delivering caring insurance solutions and specialized experiences.
What we do every day to excel
Each day at Securian Canada is dedicated to assisting Canadians and their families in securing their tomorrows. We are agile, innovative, unafraid to challenge and create, and embrace diverse perspectives in our work.
