Guest Service Agent

7 days ago


Port Severn, Ontario, Canada Triumph Group of Companies Full time

Title:
Guest Service Agent

Department:
Reservations

Primary Function:
Welcome and acknowledge guests according to company standards

Reports To:
Front Office Manager

Major Responsibilities:

  • Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Check in and Check out guests and take reservations. Process and verify all guest and secure payment. Maintain confidentiality of proprietary information.
  • Preparing Registration Cards for the following day Check Ins. Coordinate with Housekeeping to track room status and guest concerns.
  • Posting guest charges, operating of credit card machine, float is counted and balanced daily and complete familiarization of computer system.
  • Maintaining the Front Desk & Front lobby area, keeping the office clean and tidy.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Positive attitude and willingness to learn in a team environment. Problem solver and detail oriented
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Must be able to work a flexible schedule including weekends, holidays and overnight
  • Perform other reasonable job duties as requested by management.

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