Technical Customer Service Representative

2 weeks ago

Richmond, British Columbia, Canada MDA Full time
For those who dream of advancing our space in the Universe and on Earth, we'll take you there.


Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and geointelligence pioneer with a 50-year story of firsts on and above the Earth.

Today, we're leading the charge towards viable Moon colonies, enhanced Earth observation, communication in a hyper-connected world, and more.

We're fueled by a pioneering spirit that carries us beyond.

And together we enable highly skilled people to continually push boundaries and tackle big challenges requiring solutions that endure and inspire.

Are you ready to launch the next stage of your career in the new space economy? We would love to hear from you


MDA Geospatial Services provides Earth observation satellite data from commercially available radar and optical satellites with focus on Canada's RADARSAT-2 satellite.

These products and services are used globally for resource mapping, environmental monitoring, offshore oil and gas exploration, ice reconnaissance, maritime surveillance and disaster management.


_ Position Description:
_
The Technical Customer Services Representative works directly with our international customers to provide solutions to their geospatial information requirements.

Working in a team environment at the heart of our operations, the Client Services Representative develops solutions, plans satellite data acquisitions and ensures our high standards of service and quality are maintained.

Our market is global, which provides opportunities with international reach, and occasional opportunities for travel. Full training will be provided.

Responsibilities:

  • Provide customer service for MDA customers, taking and fulfilling orders for MDA satellite data
  • Generate accurate technical and financial proposals for geospatial data, based on customer requirements, and prepare confirmed orders for data
  • Place orders and follow through to successful completion
  • Develop and implement satellite acquisition plans to optimize satellite resources taking into account commercial priorities and regulatory requirements
  • Communicate with international sales teams on customer needs and provide support to Finance and Network Stations Groups
  • Provide support to management for the execution of major projects
  • Supports the department through continuous improvements to processes
  • Represents MDA with customers, suppliers and partners
  • Must be available for rotating oncall work

Requirements (experience/skills):

  • BSc. in Geography, Science, Physics, Earth or Environmental Science or equivalent related field and experience
  • Good communication skills, both written and oral, including technical writing and presentation skills
  • Selfmotivator with excellent organizational and problemsolving skills
  • Strong technical aptitude, adaptable to change with high attention to detail
  • Ability to develop a thorough knowledge and use of internal software for order management
  • Ability to work in a team environment as well as independently with some supervision regarding complex contracts/assignments
  • Ability to rigorously follow operational procedures for order fulfillment.
  • Experience in a client services environment is an asset
  • Strong general computing skills
  • Ability in programming languages is an asset

Comments/Special Considerations:

  • Travel may be required_

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