Application Support Analyst

2 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
Responsibilities

ABOUT THE JOB:

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

Our Client Lifecycle and Digital perimeter is a global cross-business client management division within our Global Business Service Unit at Société Générale. Our mission is to deliver a state-of-the art digital platform, targeting both our staffs and clients and covering pre-trade, execution, and post-trade activities, and to grow our client knowledge and deliver a seamless experience through the client lifecycle, whilst protecting the Bank.

Within our team, the Client Lifecycle Transformation department is an IT team and has primary responsibility for:

  • Build, Maintain and Provide technical support to the core systems that are used globally, in particular the next generation of KYC tools
  • Innovate and provide automated solutions across the Group

We achieve this while promoting a collaborative and innovative environment for our IT professionals.

TECHNICAL STACK:

SQL | KIBANA | AUTOSYS | UNIX | WINDOWS SERVER | PYTHON

What will be your DAY-TO-DAY?

As a member of the CLD/CIT team, you will be responsible for:

  • Provide prompt resolution of functional and technical issues and report incidents to the appropriate chain of command
  • Solve functional problems in a complex financial environment, with various applications and architectures at regional and/or global level
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes the requirements of the documentation system and the documentation of the support booklet
  • Communicate with users about application failures
  • Liaise with development teams in Bangalore, New York, and Paris
  • Help configure the installation as requested by users and monitoring platforms
  • Understand the regulatory environment and constraints
  • Manage queries and occasional requests for data search of users
  • Respond to end users within the time frame given by the severity of the problem, document, and track (case histories, issues, and steps) the responses
  • Search for technical processes using sources such as error logs and technical documentation of the products and identify solutions to solve problems or improve efficiency
  • Respect internal standards, standards, and IT processes
  • Reporting timely reporting of project production and status to customer and IT management
  • Effective and efficient oral and written communication to various audiences at appropriate levels
  • Partnership with Global support teams (Paris/Asia) to provide quality support to our end users
  • Effectively manage the customer relationship with the end user community
Profile required

Skills and Qualifications:

Must Have:

  • 3+ years' experience as support analyst
  • Experience working with relational databases
  • Knowledge of big data technologies, cloud, and API
  • Ability to troubleshoot complex issues and work in a multitasking environment
  • Bachelor's Degree in computer science, engineering, or equivalent job experience

Competencies:

  • Ability to work in an international and distributed team environment
  • Strong team player
  • Critical thinking and problem-solving skills
  • Meticulous capability to plan, organize and coordinate tasks and people
  • ITIL knowledge/Certification is a plus

Languages: French, English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Why join us

OUR BENEFITS:

WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE

Competitive compensation & benefits offering, including but not limited to:

  • Minimum of 20 Vacation days + 4 personal days
    • Supportive Maternity, paternity, parental and adoption leave policy
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others).
Business insight

OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link )
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate

• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents

• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link )

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.


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