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Retail Manager, Columbia Icefield
4 months ago
What will be your daily pursuit?:
As a Retail Manager you will be creating a successful environment for staff and an enjoyable experience for every guest that comes through our location
What perks can you expect?:
- Full benefits including medical, dental, vision; RRSP matching
- Retail incentive bonus based on performance
- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make lifelong friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world's most beautiful and iconic National Parks
What will you do in this job?:
- Achieving revenue targets, and managing expenses to desired net operating targets
- Manage all aspects of the retail business, while coordinating with senior leadership, and communicating with all necessary operations (inside the attraction, or at a different geography)
- Develop budgets with senior leadership, forecast expenses
- Manage expenses relative to expectations
- Hire, train, schedule and onboarding new staff members
- Develop, revise and update training materials to ensure training is consistently delivered
- Hold staff accountable to all duties and expectations as laid out in the training materials
- Provide an environment whereby maximized staff engagement is the culture
- Uphold high level of staff product knowledge, merchandising and display standards
- Provide observations, ideas, and feedback on product and merchandising development to BJC Head Buyer and Retail Director
- Work closely with the BJC Head Buyer to ensure product selection meets BJC aims in product design, sales and margins and ensure product selection is maximizing supplier discounts
- Issue purchase orders to suppliers as required for both opening booking orders and in season repeats.
- Work with the BJC inventory team to ensure stock levels are adequate to achieve sales expectations
- Ensure communication and coordination with retail overhead team is efficient and mutually beneficial
- Keep all inventory storage and work areas organized, clean, and void of clutter
- Provide on the floor leadership and role modelling for staff
- Ensure that team leadership assets are efficiently used
- Ensure that all transactions are handled with accuracy and attention to detail
- Manage floats and cash
- Communicate observations, issues, and customer service complaints to management in a timely fashion
- Ensure all communications to customers and colleagues are professional in nature and crafted with respect
- Monitor security in the retail environment
- Uphold uniform and appearance standards
- Actively participating in team's activities during and after operational hours
- Being on call 1 night per week at our staff accommodation (MOD program)
- Active member of the Columbia Icefield Management team, supporting peers & continually working at building a cohesive team which works together to achieve results.
- Assisting in opening and closing of our staff accommodation, task can vary from cleaning, employee move in/out, uniform cleaning and common room cleaning
- Other duties as assigned
- 2+ years of leadership experience
- 2+ years of sales experience
- Demonstrated ability in management, merchandising, customer service and inventory management
- Strong communication and organizational skills
- Hiring and performance management experience
- Possess excellent conflict management skills
- Problem solving skills
- Proficiency in Microsoft Office
- Cash / float management experience
- Valid Canadian driver's license (with less than 5 demerit points)
- Able to communicate fluently in English, secondary language skills are an asset
What will your work environment be like?:
This fun, summer job runs from March 1 to October 31, 2023
- Beautiful. You'll work in iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events and fun
- Independent. You'll spend your days in and around national parks.
- Remote. Our home is filled with trees, lakes and bluebird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up.
