Client Support Representative

1 week ago


Markham, Ontario, Canada Dealer-FX Group Full time

Overview:

_ Who We Are:
_


As the most trusted name in automotive marketing and software solutions, Dealer-FX is looking for talented and driven individuals who can assist us in changing the way dealers communicate and interact with their customers.

The Client Support Representative is responsible for supporting all components of the Dealer-FX Retail Service Solution for clients.

This role requires a team player who is proactive, customer-focused and enjoys being constantly challenged by identifying issues and determining root cause solutions.

Plus, you'll enjoy the unique opportunity to be part of a dynamic, fast-paced work environment. Given our growth trajectory, there are a lot of opportunities to learn and grow your career.

Responsibilities:

_ A Day in the Life:_

  • Solve complex challenges use your problem solving and superior communication skills to provide clear and accurate resolution on incoming tickets in accordance with SLA's
  • Be able to manage multiple existing tickets
  • Ability to effectively prioritize and manage workload and ensure that the client receives timely updates and speedy resolutions
  • Be a quick learner and have a passion for learning new technology
  • Able to navigate complex cases and think outside the box escalating when necessary with well documented notes and call logs
  • Proactive in resolving customer issues and providing oncall training of best practices related to the software
  • Provide root cause analysis for enduser problems
  • Participate in monthly rotational oncall support (7am to 7pm ET)

Qualifications:

_ What You'll Bring:
_


  • College Diploma and/or University Degree in Computer Science or equivalent workrelated experience
  • Prior Helpdesk/Call Centre experience is beneficial
  • Excellent verbal and written communication skills
  • Spanish or French considered an asset

_What's in it for You?_
Other than an amazing professional opportunity right off-the-line, we have you covered with comprehensive benefits including:

  • Competitive compensation packages
  • Comprehensive health benefits package
  • 3 weeks' paid vacation
  • 1 paid annual volunteer day
  • Engaging company events and team building activities
No unsolicited agency referrals

  • Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities._


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