Elearning Technology Specialist

1 week ago

London, Ontario, Canada Western University Full time

Classification & Regular Hours:

Hours per Week: 35

Salary Grade: 14

Please note, this is a temporary full-time contract opportunity with an expected end date of August 13, 2024.

Secondments are Welcome:

Click here for more details on secondment opportunities.

About Western:


Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.


About Us:


The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University.

WTS works collaboratively with other IT groups within Western's faculties and support units to leverage central supported technology solutions and services where it makes sense.


The eLearning Technology Team is a unit within WTS providing Western faculty, staff, and students with the best possible resources to enable effective use of technology in teaching and learning.

We believe in continual learning, and use ongoing research, testing, collaboration and training to develop and maintain a suite of technology tools that are leading edge and endeavour to engage our user community in the best use of these resources.

In 1994, Western established an Instructional Technology Resource Centre (ITRC).

The Centre is staffed by a team of undergraduate students and its mandate is to assist Western's faculty who wish to incorporate the use of technology in their course delivery.

The Centre is highly regarded as a valuable resource for faculty.

The eLearning Technology team manages the ITRC and provides the mentoring, guidance and leadership to the students who work in the Centre during their undergraduate studies at Western.


Responsibilities:


The eLearning Technology Specialist is a key member of a unique team within Western Technology Services (WTS), consisting of other eLearning Technology Specialists and the ITRC student consultants.

The role will be accountable for helping the eLearning Technology team to meet its goals in support of teaching and learning at Western and will research, promote, and implement new eLearning technologies at Western and collaborate with other eLearning groups on campus, such as the Centre for Teaching and Learning (CTL).

The eLearning Technology Specialist will provide expertise and knowledge within the eLearning Technology team by assisting with leadership for ITRC projects, supporting the ITRC equipment, supporting Western instructors, providing support for Western's Learning Management System (LMS), and providing training to new Instructional Technology Resource Centre (ITRC) student consultants.


Qualifications:

  • Education:
  • Undergraduate Degree, preferably in Communication, Education, Computer Science or related technology or education fields
  • Experience:
  • 2 years' experience working with eLearning technologies, preferably in a higher-education setting
  • Experience working with web and graphic design software and in video production and photography
  • Previous experience in an Instructional Technology Centre environment is preferred
  • Knowledge, Skills & Abilities:
  • Basic knowledge in technical documentation to keep documentation and user manuals up-to-date to reflect changes to services and customer feedback
  • Strong communication skills to effectively interact with technical and nontechnical users
  • Ability to explain the immediate context of the situation, asking questions with followup, and soliciting advice prior to taking action
  • Ability to explain the immediate context of the situation, asking questions with followup, and soliciting advice prior to taking action
  • Ability and willingness to stay abreast of technological developments with a commitment to ongoing learning and professional development
  • Critical thinking and discernment to assess and scope areas for process improvement and an ability to offer creative solutions
  • Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
  • Takes initiative to ensure that outcomes meet internal and external customer requirements
  • Able to work independently on tasks after appropriate training and guidance
  • Demonstrated organizational skills with attention to detail when executing routine tasks
  • Demonstrated presentation and public speaking skills with the ability to provide training to instructors and colleagues
  • Takes initiative to gather data that help identify and differentiate the symptoms an

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