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Director, Client Support
4 months ago
Seeking a Challenge in Team Management and Customer Support?
Looking for a fulfilling opportunity where you can utilize your experience in these areas? Ready for a new and exciting challenge? Take the leap and join our expanding company to tackle this role
**ROLE SUMMARY**
The Director of Client Support leads the customer support team with a focus on prioritizing customer satisfaction. Responsibilities include meeting support commitments, achieving customer satisfaction targets, and implementing best practices for customer service and continuous improvement.
**Responsibilities**
In this role, you will:
Team Management:
- Lead and support team development for excellent client services;
- Create a motivating work environment, foster performance, and develop expertise;
- Assist in achieving management objectives;
- Integrate customer support efficiently during new acquisitions;
- Ensure strong collaboration among teams.
Continuous Improvement:
- Implement best practices and enhance work methods;
- Introduce tools for efficiency and enhanced customer experience;
- Establish and monitor performance indicators for team objectives;
- Standardize processes across all customer service teams;
- Manage service quality effectively.
Client Partnerships:
- Comply with service level agreements for customer support;
- Lead in customer communications and problem resolutions;
- Provide efficient and personalized service to customers.
**Qualifications**
About You:
- Hold a Bachelor's degree in relevant field;
- Have 5-10 years of experience in people and customer support management;
- Experience in B2B software solutions support;
- Strong communication, interpersonal, and organizational skills;
- Ability to work in French and English.
Join Us Today
- Benefit from Group RRSP, flexible hours, and teleworking options;
- Enjoy continuous training and career development;
- Be part of a culture focused on teamwork and client excellence.
If this opportunity resonates with you, let's collaborate
