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Custom Accounts Representative
7 days ago
Summary of Role
Reporting to the Custom Accounts Supervisor, the
Custom Accounts Representative provides the highest level of proactive customer care and sales support to both internal and external customers.
KEY RESPONSIBILITIES
- First point of contact for Key Account Representatives
- Provide accurate, valid and complete information by using the right methods/tools
- Complete and maintain customer promotional files for Key Account and Account Representatives as required
- Fill in Listing and New item forms for retailers
- Assist with submitting data into various customer portals
- Process incoming orders for retailers deemed Key Accounts
- Running/refreshing various reports, as needed for order follow up
- Process incoming EDI orders
- Assist with order entry for Customer Care based on volume
- Contribute feedback related to Customer Pricing and Purity Life Information Centre (PLIC)
- Process various types of credits, including assisting customers with all product/delivery complaints
- Handle inbound calls and inquiries as needed, back up phone coverage for lunches and absences.
- Other duties as assigned
QUALIFICATIONS:
- BILINGUAL in French and English, preferrable
- College Certificate or Diploma
- 12 years related experience
- Team player
- Strong Organizational & Problem Solving Skills
- Flexibility and adaptability to shifting timelines/ tasks
- Solid Written and Verbal Communication skills
Competitive Compensation Package:
Other added Incentives:
- 100% Employer Paid Benefit Plan (after 3 mths)
- In House Massage
- Long Term Disability Plans (after 3 mths)
- Employee Pricing on Distributed Product
- Matching RRSP Plan (after 3 mths)
- Education Reimbursement Program
- Free Supplement Wellness Program
- Free Fresh Fruit Daily
- Fitness Reimbursement Program
- Free Coffee Program
- Employee Relief Fund
- Subsidized Health Snacks Program
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