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Service Technician

3 months ago

Montreal, Quebec, Canada Xerox Full time

About Xerox Holdings Corporation


We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers.


PRIMARY RESPONSIBILITIES:

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
  • Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and inhouse training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
  • Provide appropriate communication, support, and interface to onsite client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
  • Deliver customer training on assigned products to improve end user knowledge of equipment functionality

SKILLS AND QUALIFICATIONS:
-
Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
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Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
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Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
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This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here's what success looks like in the first 60 days:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

  • Comprehensive understanding of our company and customer service culture
  • Clear expectations in reference of call load, territory alignment and client satisfaction
  • Thorough knowledge base of the equipment and inventory needs to support your territory
  • Able to actively and correctly complete service calls independently.

ADDITIONAL BENEFITS:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
  • Paid time off, plus holidays and personal days
Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries._

Benefits:

  • Life insurance
  • Onsite parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Montréal, QC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Are you able to read in English?

Experience:

  • Equipment repair: 2 years (preferred)
  • Customer service: 2 years (preferred)
  • Technical support: 1 year (preferred)

Language:

  • French (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location:
One location