Administrative / Shop Assistant

2 weeks ago


Pickering, Ontario, Canada Durham Autohaus Full time
Durham Autohaus is a local supplier of vehicle accessories and enhancements in Pickering, Ontario. We specialize in Window Tinting, Electronics and Vehicle Care. From Anti-Theft Devices to keep your vehicle safe to Detailing to keep your vehicle looking fresh all year round. We strive to enhance every aspect of our clients driving experience one journey at a time.

Primary Tasks

  • Answering and servicing incoming phone calls
  • Provide exceptional customer experience in person and over the phone
  • Ensure every client interaction is a great representation of the company and promotes services offered
  • Process invoices and cash out clients
  • Promptly respond to and follow up with leads
  • Ensure clients are provided with the information needed
  • Create and manage appointments
  • Structure and delegate the work flow for the day
  • Maintain and organize documents, invoices, expenses, etc.
  • Complete Quickbook tasks (such as creating invoices and reconciliation)
  • Manage social media interactions
  • Promptly respond to manager inquires

Secondary Tasks

  • Provide assistance with vehicle collection and delivery
  • Assist coworkers with their tasks
  • Manage inventory
  • Maintain a clean work environment
  • Run errands (pick up shop supplies, products, etc.)

Skills and Abilities

  • Self starter, proactive, resourceful and independent
  • Ability to work in a fast paced environment
  • Phenomenal interpersonal and customer service skills
  • Excellent communication skills (written and spoken)
  • Motivation for sales; understanding customer interaction is a potential sale and representation of the company
  • Confident in his/her sales approach
  • Objection handling and closing skills
  • Ability to perform duties in a professional and courteous manner
  • Excellent time management, producing high quality work while meeting tight deadlines
  • Can work under pressure
  • Attention to detail
  • Excellent organization, problem solving and multitasking skills
  • Resourceful and independent problem solver
  • High energy level

Requirements:

  • Minimum 2 years of customer service experience (front desk experience is preferred)
  • Minimum 1 year of sales experience
  • Has a G2 or G license, good driving record and proof of insurance
  • Values must be congruent with the company's core values
  • Exhibit customer first mindset
  • Positive attitude that contributes and supports a positive, respectful and inclusive work environment
  • Authentic interactions with customers ensuring they feel valued
  • Strictly adhere to company and client confidentiality
  • Dependable with an excellent attendance record
  • Support teams common goals
  • Maintains consistent performance of assigned tasks
  • Attire and behavior is a professional representation of the company
  • Will need to complete a criminal background check

Asset

  • Familiar with CRM software, Quickbooks and/or Google Workspace
  • Automotive experience

Salary:
From $18.00 per hour

Benefits:

  • Onsite parking
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Overtime pay
  • Tips

Experience:

  • Customer service: 2 years (required)
  • Sales: 1 year (required)

Shift availability:

  • Day Shift (required)

Work Location:
In person

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