IT Support Officer

1 week ago

Toronto, Ontario, Canada Office of the Superintendent of Financial Institutions Canada Full time
Office of the Superintendent of Financial Institutions Canada - Client Relationship Management
Toronto (Ontario)

IT-01, RE-03 -NOTE: This position is classified at the RE-03 group and level which is roughly equivalent to the IT-01 group and level.

Specified Period (Term)
$62,500 to $78,200
For further information on the organization, please visit Office of the Superintendent of Financial Institutions Canada

Closing date: 7 April :59, Pacific Time

Who can apply:
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

Assessment accommodation

POSITION LOCATION / WORK ARRANGEMENT:


Due to the nature of the work and operational requirements, this position requires full-time physical presence at the designated position location (Toronto, ON) and as such, this position is not suitable for telework.


EMPLOYMENT EQUITY:
OSFI is committed to achieving a representative workforce that reflects the diversity of the Canadian population.

We are dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience.

By embracing diversity and inclusion, our department ensures broader discussions, better decisions, and a more positive workplace.

  • The term "Aboriginal" is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term "Indigenous" is used where possible, in alignment with the United Nations Declaration on the Rights of Indigenous Peoples.

Duties:

Work environment:

Our Role:


OSFI is an independent federal government agency that regulates and supervises more than 400 federally regulated financial institutions and 1,200 pension plans to determine whether they are in sound financial condition.

In fulfilling its mandate, OSFI supports the government's objective of contributing to public confidence in the Canadian financial system.

Our People and Culture:
People are the foundation of our organization.

You will become part of a diverse community that acknowledges everyone has varied experience and fosters an environment where communication and teamwork amplify our effectiveness.

We have several networks dedicated to ensuring that the department continues to grow as an inclusive, accessible, respectful and diverse workplace.

All employees are encouraged and welcome to join the following networks and participate in their activities and events.

  • Diversity of Thought
  • Family Responsibilities
  • Gender
  • 2SLGBTQIA+
  • Mental Health and Accessibility
  • Multiculturalism (

Affinity Groups:
Indigenous, Asian, Black)

  • Unconscious Bias

Our Rewards:

Compensation:
OSFI offers a competitive salary, and employees may be eligible for in-range increases and economic adjustments. Salaries are based on qualifications, experience and knowledge.

The Public Service Pension Plan is a defined benefit pension plan (indexed for inflation), where both the employer and the employee contribute.


Performance Pay:
OSFI employees are eligible for an annual bonus based on their performance throughout the year.

Vacation and Leave:

OSFI employees start with 4 weeks of paid vacation, 2 personal days and 5 days of Family Related Leave with Pay among other various types of paid and unpaid leave.


Flexible Work Arrangements:

OSFI offers flexible work arrangements by providing support for compressed work week schedules, flexible work hours and teleworking, in order for employees to achieve their work objectives while achieving balance between work and homelife.


Learning and Development:
OSFI offers career advancement opportunities and encourages innovative thinking in its work environment. Employees may be reimbursed for relevant professional association membership fees.

Intent of the process:

The immediate need is to staff one position with a language requirement of English essential on an term basis.

Positions to be filled: 1

Information you must provide:

Your résumé.

ESSENTIAL EDUCATION:

  • Successful completion of two years of an acceptable postsecondary educational program in computer science, information technology or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.
Degree equivalency

ESSENTIAL EXPERIENCE:

  • Recent experience* providing Tier1 support in a centralized or distributed call center environment
  • Recent experience* experience providin

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