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Coordinator, Consulting
3 months ago
8 Apr 2024
Coordinator, Consulting & Community Solutions:
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
MCI Office Location:
Toronto, Montreal, Vancouver, or remote
JOB OBJECTIVE
- The MCI Canada Consulting & Community Solutions team supports Canadian and International Associations with:
- Executive leadership
- Strategic consulting and business planning
- Customer service management
- Conferences and events
- Committee support and management
- Community and membership management
- Certification and accreditation management
- Financial management
- Marketing & communications
- As a key supporting member of the CCS team, the Coordinator is responsible for supporting Project Managers, the Senior Manager of Operations and/or the appointed association Executive Director in the overall delivery of association management and conference services within MCI Canada's Consulting & Community Solutions division. The role of Coordinator is a fastpaced position on a winning team that offers opportunity for growth, entrepreneurship, and learning.
MAIN RESPONSIBILITIES
- Association Operations (50%) the Coordinator is an adept multitasker, who can manage several diverse tasks such as but not limited to:
- Support client deliverables in a diverse range of areas including administration, membership, governance, finance, database management, education, conference management, technology, communication, and marketing.
- Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.
- Participate and take minutes in committee and board meetings, as required.
- Assist with document preparation and circulation.
- Maintain up to date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
- Develop new documents, templates, and user manuals, as required.
- Produce accurate and complete reports.
- Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.
- Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.
- Association Conferences & Events (50%) the Coordinator understands the importance of association education and events and will lead and/or support all phases of event project deliverables such as:
- Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, speaker management, food & beverage management, venue/hotel logistics, sponsor & exhibit management and social event management
- Maintaining project timelines, priorities, and checklists
- Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to help coordinate speaker invitations and entitlements, presentation materials, travel arrangements and etc.
- Assist with event preparation requirements as needed (i.e. registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management).
- Updating project registration systems and online conference management software and websites
- Producing accurate and complete reports including rooming lists, registration lists and F&B grids
- Supervising and training onsite staff, suppliers, and event contractors
- Managing and leading the full scope of smaller projects, as required
- Sit in client facing meetings and conference calls and provide updates and draft minutes
- Maintaining uptodate documentation and user manuals, while working on developing new templates
DESCRIPTION OF THE RELATIONSHIPS
- This job function reports directly to the Senior Manager, CCS and the appointed association Executive Director, and indirectly to the Director, CCS.
- This job function works in collaboration with project managers and coordinators and MCI Canada business units, as required.
- Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.
- Work and collaborate externally with association clients, consultants, vendors, and suppliers.
- Provide a highlevel of internal and external customer service while maintaining a strong professional relationship with all stakeholders.
JOB REQUIREMENTS
- Minimum of two years of relevant industry, association management,
