Administrative Support IV

1 week ago


Calgary, Alberta, Canada Alberta Health Services Full time

Your Opportunity:

  • The AHS Identification Specialist is responsible for assisting clients across the Mental Health & Addiction continuum of care in obtaining Alberta Personal Health Care or Alberta Identification Cards.
  • The ID Specialist collaborates with various ministries, federal organizations, agencies, and community resources to validate a client's identity, provincial residency, and legal status in Canada.
  • This position serves as a casual/relief role during absences due to illness or vacation, rather than offering regular weekly hours.

Key Responsibilities:

  • Conduct initial screenings to assess clients' ID requirements and determine suitable service processes based on gathered information.
  • Establish and maintain relationships with multiple provincial and federal entities to verify client identifying details.
  • Assist clients at Service Alberta Registries to finalize the ID issuance process.
  • Monitor client records for status changes to renew IDs promptly and schedule follow-up appointments for expired IDs.
  • Manage caseloads and documentation for both straightforward and complex cases.
  • Coordinate virtual client support meetings and connections.
  • Maintain up-to-date consents on file and share necessary client identifying information with consent for referrals to post-treatment services.

Job Description:

As an Administrative Support IV, you will utilize advanced administrative skills and specialized knowledge to facilitate complex procedures, practices, and initiatives within a department or program.

Required Qualifications:
Some post-secondary education.

Additional Preferred Qualifications: As needed.



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